Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tammy Fitzgerald

Sandown,NH

Summary

Encouraging manager leading and motivating, as well as excellent customer relations and relationship-building skills. Motivated team player experienced in proving exceptional customer service. Proven ability to remain calm and professional in high-stress situation while being able to quickly and effectively resolve customer complains. Committed to proving the highest quality service and creating a positive work environment.




Overview

39
39
years of professional experience
1
1
Certification

Work History

Office Manager

Derry Neurological Associates, PC
04.1994 - Current
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Conducted regular inventory assessments of office supplies and ordering necessary items to prevent stock shortages.
  • Raised employee retention rates with effective hiring processes, ensuring alignment between candidate qualifications and job requirements.
  • Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
  • Familiar with HIPAA and OSHA training.
  • Designed and implemented a polices and procedures manual for the office.
  • Accounts Payable, deposits and payroll - all functions.
  • Conducting yearly employee reviews, coaching, hiring and terminating employees as needed.
  • Credentialing for all providers and insurance companies.
  • Provided guidance, conflict resolution and general HR support to employees.
  • Acts as a liaison between the pharmaceutical representatives and supply vendors.
  • Established team priorities, maintained check in staff schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Cashier, Service Desk Clerk and Store Manager

Shaw's Supermarket
09.1985 - 12.1999
  • Worked flexible schedule and extra shifts to meet business needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Built relationships with customers to encourage repeat business.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Manchester, NH
05.2014

Skills

  • Employee Supervision
  • Dependable
  • Self-motivated
  • Detail oriented
  • Training and coaching
  • Team Leadership
  • Professional and Courteous
  • Computer Skills

Accomplishments

Rockingham County 4H

Nutfield 4H Hunt Club leader 2010- 2020


Rockingham County 4H Leaders Association

Secretary 2015-2018

President 2018-2021

Certification

  • HIPAA Training - February 2024
  • OSHA Training- February 2024

Timeline

Office Manager

Derry Neurological Associates, PC
04.1994 - Current

Cashier, Service Desk Clerk and Store Manager

Shaw's Supermarket
09.1985 - 12.1999

Bachelor of Science - Business Administration

Southern New Hampshire University

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Tammy Fitzgerald