Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Fleeman

Hartwell

Summary

Dynamic medical records professional with a proven track record at Dr. Sen, excelling in HIPAA compliance and patient confidentiality. Recognized for enhancing organizational efficiency and improving patient care through meticulous records management and exceptional customer service. Adept at multitasking and fostering teamwork in fast-paced environments, ensuring seamless operations and superior patient experiences.

Overview

2026
2026
years of professional experience

Work History

Medical Records / Secretary

Dr Sen
  • Increased organization within the department by consistently maintaining an up-to-date coding system for easy record retrieval.
  • Demonstrated adaptability and flexibility while managing multiple tasks simultaneously, ensuring all responsibilities were completed accurately and on time.
  • Improved patient care by accurately maintaining and updating medical records in a timely manner.
  • Assisted in training new staff members on proper procedures related to medical record management, fostering a cohesive work environment focused on quality care provision.
  • Resolved discrepancies in medical records proactively, liaising with healthcare providers as needed for clarification or correction of information.
  • Effectively managed appointment scheduling for multiple practitioners within the office using specialized software systems.
  • Facilitated seamless transitions between departments by coordinating the transfer of pertinent records during patient referrals.
  • Streamlined the filing system for medical documents, resulting in increased efficiency and accessibility of records.
  • Provided excellent customer service while addressing inquiries from patients or their representatives regarding medical records or billing concerns.
  • Enhanced interdepartmental communication by promptly forwarding relevant patient information to appropriate personnel.
  • Supported continuous improvement initiatives within the department by participating in quality assurance activities related to medical records management.
  • Assisted healthcare professionals with efficient access to necessary documentation, contributing to effective patient treatment plans.
  • Contributed to audit preparation efforts, compiling necessary documentation and ensuring compliance with regulatory standards.
  • Expedited insurance claims processing by accurately preparing required forms and documentation for submission.
  • Handled high volumes of paperwork efficiently, ensuring that all medical records were properly filed and accessible when needed.
  • Reduced errors in document filing through diligent attention to detail and adherence to established protocols.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
  • Enhanced office productivity by handling high volume of callers per day.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Received and routed laboratory results to correct clinical staff members.

Work up Tech

Dr Dye
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Secretary

Wades Tax Service
04.2023 - Current
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Streamlined communication processes, resulting in faster response times to internal queries.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

Medical Technology

Athens Technical College
Athens, GA

Skills

  • HIPAA compliance
  • Professionalism and ethics
  • Insurance verification
  • Medical terminology expertise
  • Patient confidentiality maintenance
  • Microsoft office suite proficiency
  • Appointment scheduling
  • Document scanning
  • Healthcare software proficiency
  • Medical records management
  • Strong organizational skills
  • Records retrieval
  • Customer service
  • Critical thinking
  • Professional telephone etiquette
  • Telephone customer support
  • Patient check-in
  • Medicare/Medicaid
  • ICD-10 coding
  • Patient scheduling
  • HIPAA
  • Medical terminology
  • Appointment coordination
  • Payment collection
  • Provider relations
  • Office reception
  • Patient appointment coordination
  • Phone reception
  • Time management
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities

Timeline

Secretary

Wades Tax Service
04.2023 - Current

Medical Records / Secretary

Dr Sen

Work up Tech

Dr Dye

Medical Technology

Athens Technical College

Similar Profiles

CREATE PROFILE
Tammy Fleeman