Tammy Fletcher
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
7
7
years of professional experience
Work History
Operations Assistant
Silencer Central
Sioux Falls, SD
06.2021 - 10.2024
- Expedited ATF silencer application processing by orchestrating end-to-end biometric data collection—including fingerprinting and photo processing—to ensure seamless submissions.
- Achieved 100% accuracy in documentation and regulatory compliance by maintaining meticulous record-keeping protocols aligned with ATF standards.
- Optimized mail operations by efficiently receiving, processing, and distributing all incoming correspondence with guaranteed timeliness and precision.
- Delivered versatile administrative support, adapting to evolving priorities and executing ad-hoc tasks with unwavering attention to detail.
Customer Service Representative
Medvantx Pharmacy
Sioux Falls, SD
11.2019 - 05.2021
- Coordinated specialty medication deliveries by managing high-volume inbound/outbound calls, voicemails, and documentation from patients, providers, and treatment facilities.
- Ensured daily regulatory compliance through strict adherence to pharmacy protocols, healthcare policies, and applicable laws.
- Maintained accurate, confidential patient records and profiles while upholding privacy standards and updating organizational databases.
- Boosted operational efficiency by meeting customer service benchmarks, training new personnel, and overseeing prompt replacement of damaged or missing products.
Central Office Staff
Sioux Falls Psychological Services
Sioux Falls, SD
02.2018 - 09.2019
- Provided professional front desk support by welcoming visitors, managing appointment schedules, and maintaining organized client records to ensure smooth administrative operations.
- Enhanced office efficiency by handling multi-line phone systems, directing calls appropriately, responding to emails, and assisting walk-in clients—all while maintaining a clean, well-stocked reception area.
- Accurately processed payments and maintained financial documentation, supporting office accountability and streamlining administrative workflows.
- Executed diverse clerical tasks including data entry, document scanning, photocopying, and faxing, while safeguarding confidential information and demonstrating strong multitasking under pressure.
Support Staff
Southeastern Behavioral Health
Sioux Falls, SD
02.2018 - 11.2018
- Delivered professional and welcoming front desk service, efficiently handling multi-line phone systems, managing high call volumes, and ensuring prompt, knowledgeable assistance to visitors and clients.
- Communicated effectively with clients via email, phone, and postal mail, supporting customer engagement and maintaining strong relationships.
- Provided comprehensive clerical support including document copying, faxing, and filing, contributing to smooth internal operations and cross-department collaboration.
- Ensured strict confidentiality of sensitive client and company information while maintaining a clean, organized, and inviting reception area to enhance first impressions.
Education
Associates - Medical Transcription
Western Dakota Tech
Rapid City, SD06.2002
Skills
- High-volume administrative support
- Front desk operations
- Multi-line phone system management
- Scheduling and calendar management
- Records management (medical, academic, legal)
- ROI (Release of Information) processing
- Accurate medical transcription
- Biometric data handling
- Insurance verification
- Patient communication and intake
- Client check-in and support
- Conflict resolution
- Professional and welcoming demeanor
- Inventory management
- Payment processing
- Medical terminology
- Physician dictation transcription
Timeline
Operations Assistant
Silencer Central
06.2021 - 10.2024
Customer Service Representative
Medvantx Pharmacy
11.2019 - 05.2021
Central Office Staff
Sioux Falls Psychological Services
02.2018 - 09.2019
Support Staff
Southeastern Behavioral Health
02.2018 - 11.2018
Associates - Medical Transcription
Western Dakota Tech