Tammy Fletcher
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
7
7
years of professional experience
Work History
Operations Assistant
Silencer Central
06.2021 - 10.2024
- Expedited ATF silencer application processing by orchestrating end-to-end biometric data collection—including fingerprinting and photo processing—to ensure seamless submissions.
- Achieved 100% accuracy in documentation and regulatory compliance by maintaining meticulous record-keeping protocols aligned with ATF standards.
- Optimized mail operations by efficiently receiving, processing, and distributing all incoming correspondence with guaranteed timeliness and precision.
- Delivered versatile administrative support, adapting to evolving priorities and executing ad-hoc tasks with unwavering attention to detail.
Customer Service Representative
Medvantx Pharmacy
11.2019 - 05.2021
- Coordinated specialty medication deliveries by managing high-volume inbound/outbound calls, voicemails, and documentation from patients, providers, and treatment facilities.
- Ensured daily regulatory compliance through strict adherence to pharmacy protocols, healthcare policies, and applicable laws.
- Maintained accurate, confidential patient records and profiles while upholding privacy standards and updating organizational databases.
- Boosted operational efficiency by meeting customer service benchmarks, training new personnel, and overseeing prompt replacement of damaged or missing products.
Central Office Staff
Sioux Falls Psychological Services
02.2018 - 09.2019
- Provided professional front desk support by welcoming visitors, managing appointment schedules, and maintaining organized client records to ensure smooth administrative operations.
- Enhanced office efficiency by handling multi-line phone systems, directing calls appropriately, responding to emails, and assisting walk-in clients—all while maintaining a clean, well-stocked reception area.
- Accurately processed payments and maintained financial documentation, supporting office accountability and streamlining administrative workflows.
- Executed diverse clerical tasks including data entry, document scanning, photocopying, and faxing, while safeguarding confidential information and demonstrating strong multitasking under pressure.
Support Staff
Southeastern Behavioral Health
02.2018 - 11.2018
- Delivered professional and welcoming front desk service, efficiently handling multi-line phone systems, managing high call volumes, and ensuring prompt, knowledgeable assistance to visitors and clients.
- Communicated effectively with clients via email, phone, and postal mail, supporting customer engagement and maintaining strong relationships.
- Provided comprehensive clerical support including document copying, faxing, and filing, contributing to smooth internal operations and cross-department collaboration.
- Ensured strict confidentiality of sensitive client and company information while maintaining a clean, organized, and inviting reception area to enhance first impressions.
Education
Associates - Medical Transcription
Western Dakota Tech
Rapid City, SD06.2002
Skills
- High-volume administrative support
- Front desk operations
- Multi-line phone system management
- Scheduling and calendar management
- Records management (medical, academic, legal)
- ROI (Release of Information) processing
- Accurate medical transcription
- Biometric data handling
- Insurance verification
- Patient communication and intake
- Client check-in and support
- Conflict resolution
- Professional and welcoming demeanor
- Inventory management
- Payment processing
- Medical terminology
- Physician dictation transcription
Timeline
Operations Assistant
Silencer Central
06.2021 - 10.2024
Customer Service Representative
Medvantx Pharmacy
11.2019 - 05.2021
Central Office Staff
Sioux Falls Psychological Services
02.2018 - 09.2019
Support Staff
Southeastern Behavioral Health
02.2018 - 11.2018
Associates - Medical Transcription
Western Dakota Tech
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