Tammy Flores
Arlington,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Administrative Assistant I, HUD 202
Catholic Charities Diocese of St. Petersburg, Inc.
11.2023 - 06.2024
- Managed comprehensive administrative and secretarial support for Blessed Sacrament HUD 202 property
- Organized and filed all resident and vendor documents, including move-ins, move-outs, least recertification, and application
- Prepared and managed work orders and resident documentation related to housing processes
- Assisted the Housing Manager in rent collection, entry into the Yardi system, and preparation of deposit slips for banking
- Crafted discrepancy letters for housing manager review and handled distribution
- Facilitated communication and document exchange between residents, the housing manager, and maintenance staff
- Conducted daily mail distribution, managed office supplies, and supported applicants according to supervisor instructions
- Demonstrated proficiency in Microsoft Office and adherence to confidentiality policies, contributing to efficient operation under pressure.
Career Coach
CareerSource Tampa Bay
04.2023 - 10.2023
- Held individual career counseling sessions, understanding job seekers' goals, strengths, and aspirations.
- Provided personalized job search strategies, including resume building, interview preparation, and networking techniques.
- Assessed job seekers' skills, interests, and aptitudes to identify potential career paths and growth opportunities.
- Created and led workshops on job strategies, resume writing, interview skills, and career development.
- Offered guidance on available resources, job search tools, and online platforms aiding job seekers in their search.
- Collaborated with job seekers to set achievable career goals and created action plans to meet these goals.
- Kept abreast of labor market trends and local conditions to offer relevant advice.
- Aided job seekers in network expansion and connected them with suitable employers.
- Maintained accurate records of interactions and progress for each job seeker.
Bilingual Intake Coordinator
Hillsborough County Social Services
07.2020 - 03.2023
- Conducted over 20 participant interviews daily to assess eligibility and expedite processing
- Improved working environment safety by ensuring strict adherence to policies and regulatory guidelines
- Collaborated in project planning and research execution, resulting in a 15% increase in efficiency
- Consistently provided excellent customer service, leading to a reduction in challenging situations
- Engaged with R3 customers to understand their needs, increasing customer satisfaction
- Demonstrated respect and friendliness, resulting in an increase in positive client feedback
- Managed quality assurance initiatives, increasing on-site evaluations by 30% and customer surveys by 20%
- Verified and updated contact information for over 500 clients.
Housekeeper
McKay Bay Sanitation
05.2020 - 07.2020
- Maintained professional presentation, reducing entryway and glass surface cleaning complaints
- Documented and reported facility repair requirements, decreasing maintenance response time by 20%
- Followed professional house cleaning guidelines, ensuring 100% compliance with company standards
- Trained 5 new employees on departmental procedures, improving team efficiency
- Delivered prompt cleaning services, increasing overall customer satisfaction
- Ensured organized and clean storage areas, reducing supply retrieval time.
Recycling Sorter
Waste Management
10.2019 - 04.2020
- Sorted recyclable materials, increasing processing efficiency by 10% and reducing waste by 15%
- Maintained an excellent attendance record, contributing to an increase in team productivity
- Collaborated with team members to meet project requirements, completing tasks ahead of deadlines
- Inspected materials for appropriate placement, reducing disposal errors
- Adhered to safety guidelines, resulting in a decrease in workplace accidents.
Cashier Sales Associate
7'11 Gas Station
07.2018 - 10.2019
- Conducted sales transactions accurately, increasing cashier efficiency by 15%
- Managed the needs of over 200 customers daily, leading to an increase in customer satisfaction
- Reduced customer complaints by addressing inquiries, problems, and complaints promptly
- Prepared merchandise for the sales floor, resulting in a decrease in restocking time.
Business Manager
Operation PAR Inc
10.2013 - 07.2018
- Reduced staff turnover with effective selection, orientation, training, and staff development
- Monitored unit budget, achieving a 10% cost reduction while meeting financial objectives
- Ensured 100% HIPAA compliance across the organization
- Streamlined financial operations, including invoice generation, payment processing, and deposit preparation
- Developed comprehensive business plans, contributing to increased company growth and stability
- Oversaw employee hiring, recruitment, and training across multiple locations, leading to an improvement in workforce quality.
Receptionist
Operation PAR Inc
05.2009 - 10.2013
- Entered and updated patient information, ensuring accuracy in data entry input
- Observed strict HIPAA guidelines, ensuring 100% compliance with company policy
- Provided friendly, knowledgeable assistance, leading to an increase in customer satisfaction
- Streamlined administrative support, which led to improving the team's efficiency
- Handled over 60 customer calls per hour, resulting in a reduction in wait times
- Directed clients to appropriate personnel, leading to an improved issue resolution
- Improved internal communication by efficiently routing incoming calls to the correct department.
Office Assistant
Dr. Reynaldo L. Lim, MD
03.2004 - 05.2009
- Managed reception area, leading to an increase in visitor satisfaction
- Handled over 150 telephone and in-person requests daily, improving response time by 15%
- Delegated tasks to appropriate employees, leading to optimized customer service and increased efficiency
- Implemented productivity initiatives, coordinating itineraries and appointments, leading to improved time management
- Reduced supply costs by 10% through effective inventory management and timely ordering
- Streamlined processing procedures, improving traceability of financial and employee documents
- Collaborated with upper management to complete complex projects within specific timelines to improve project tasks completion rates.
Education
Course work -
Pasco Hernando State College
New Port Richey, FLSkills
- Customer service
- Microsoft Office
- Interpersonal skills
- Time management
- Organization
- Inventory control
- Staff motivation
- Insurance verification
- Reporting
- Financial management
- Telephone etiquette
- Client engagement
- Administrative support
- Office management
- Quality Assurance
- Database Management
- Research
Timeline
Administrative Assistant I, HUD 202
Catholic Charities Diocese of St. Petersburg, Inc.
11.2023 - 06.2024
Career Coach
CareerSource Tampa Bay
04.2023 - 10.2023
Bilingual Intake Coordinator
Hillsborough County Social Services
07.2020 - 03.2023
Housekeeper
McKay Bay Sanitation
05.2020 - 07.2020
Recycling Sorter
Waste Management
10.2019 - 04.2020
Cashier Sales Associate
7'11 Gas Station
07.2018 - 10.2019
Business Manager
Operation PAR Inc
10.2013 - 07.2018
Receptionist
Operation PAR Inc
05.2009 - 10.2013
Office Assistant
Dr. Reynaldo L. Lim, MD
03.2004 - 05.2009
Course work -
Pasco Hernando State College
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