Tammy Flynn
Evans,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Regional Director
Advenir Living
11.2021 - Current
- Lead weekly huddles to discuss and optimize strategies to enhance property performance and review goals.
- Review financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Visit sites to view service levels and adherence to KPI standards.
- Complete community audits to ensure highest standards are maintained
- Maintained average collections of 98%+ for portfolio.
- Collaborate with executive team to enhance Talent Performance Reviews and streamline company performance.
Regional Property Manager/Director of Operations
Sweetwater Management
02.2017 - 11.2021
- Maintain average 98% occupancy and 99% collections.
- Revise personnel manual; create company policies and forms; review/implement proper insurance coverage
- New construction lease up – exceeded budgeted income, occupancy, and property stabilization goals.
- Coordinate and host property grand opening, company team events, and neighborhood events
- Collaborated with Development team to enhance features of amenities and rental units.
- Analyze property management software and implemented Real Page products for all properties.
- Reviewed financial forecasts, budget and operational goals.
General Manager
Community Management Associates
01.2014 - 02.2017
- Manage daily operations of four Home Owner Associations–1400+ homes
- Maintain amenities and common areas – 600 acres; 20+ neighborhood entrances; 2 pools; pond, health trails; all common areas
- Coordinate monthly and annual meetings
- Financial analysis and reporting to Developer and Board members
- Liaison to Declarant and HOA through development and transition periods
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Commercial Property Management
Blanchard and Calhoun
01.2013 - 01.2014
- Managed commercial property management office.
- Managed, leased, and build out rental commercial property.
- Maintained accurate and timely documentation of communication with clients.
- Collected and maintained careful records of rental payments and payment dates.
Vice President of Operations
United Management Services
01.2008 - 01.2013
- Promoted from Marketing Director, Corporate Trainer and Resident Supportive Services Director to VP of Operations
- Assist in acquisitions from due diligence through transition and stabilization of new assets
- Created and implemented marketing strategies and new company policies for 30 communities to support company expansion
- Plan and host annual training and team building events for Manager’s Meetings
- Coordinate grand openings and open house events, implement resident supportive services company wide.
- Liaison to Bank Asset Managers – monitored bank and annual State Housing inspections.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
Property Manager
The Mayo Group
01.2007 - 01.2008
- Improved negative net operating income to positive cash flow
- Supported $3 million rehab and refinancing efforts.
- Resolved resident concerns complaints promptly.
- Communicated effectively with owners, residents, and on-site associates.
Property Manager
InterMark Management Corporation
01.1992 - 01.2007
- Successful implementation of new procedures resulting in company-wide implementation.
- Instrumental in obtaining $250,000 claim from Plumbers Claim Group in class action lawsuit.
- Improved net operating income from bankruptcy status to positive cash flow; supported refinancing efforts.
- Obtained/negotiated bids and scheduled/supervised plumbing re-hab for 78 units.
Education
University of South Carolina
Columbia, SCSkills
- Performance Reporting
- Meetings and Presentations
- Sales Planning
- Client Relationships
- Staff Oversight
- Competitor Analysis
- Proficient in Entrata, One-Site, Tableau, BudiBase, Radix
- Customer Satisfaction
- Relationship Building
- Conflict Resolution
- Decision Making
- Operations Management
- Performance Improvements
- Process Development and Streamlining
- Effective Leader
Service Organizations
Greenbrier HS volunteer – create and coordinate fund raisers, chaperone trips; Small Group Mentor for 8-9th grade girls; Church Service Host; Elmcroft Assisted Living volunteer, United Way volunteer, Girl Scout volunteer, Riverside Middle/Elementary School volunteer, Prior member of the SC Affordable Housing Coalition; Past Board member of Apartment Association of Greater Augusta
Accomplishments
- Successful and diversified career in Property Management to include multi-family conventional, LIHTC, Section 8, commercial and HOA management
- Plan and host panelist session at the Annual SC Affordable Housing Forum
- Achieved “Excellence in Management” and other awards correlating to exceeding Management standards
- Successful creation and implementation of new resident services at LIHTC properties
- Excel in public and resident relations and conflict resolution
- Effective member of the Innovators Panel, leading market research, creating and presenting innovative policies to Company Owners for implementation at Site and Corporate office levels
Education Designations Software Proficiencies
82 Credit Hours-Business Administration, SC Property Manager in Charge (PMIC), Georgia Real Estate Sales License, The Success Series, Continuing Education Course, Community Association Management Course, CAM, Past Certified Occupancy Specialist/Certified Pool Operator Certificate, Entrata, One Site, VMS, Smart Webs, Home Wise Docs, Strong Room, Condo Certs, Yardi, Site-Pro, Rent Roll, ICAM, One Site, Entrata, AccuCert, Microsoft Word, Excel, Power Point, Publisher, Real Page super user, Radix, BudiBase, Concur, VizPin, Tableau,
Certification
SC Property Manager in Charge
Georgia Real Estate Sales License
Timeline
Regional Director
Advenir Living
11.2021 - Current
Regional Property Manager/Director of Operations
Sweetwater Management
02.2017 - 11.2021
General Manager
Community Management Associates
01.2014 - 02.2017
Commercial Property Management
Blanchard and Calhoun
01.2013 - 01.2014
Vice President of Operations
United Management Services
01.2008 - 01.2013
Property Manager
The Mayo Group
01.2007 - 01.2008
Property Manager
InterMark Management Corporation
01.1992 - 01.2007
University of South Carolina
SC Property Manager in Charge
Georgia Real Estate Sales License
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