Tammy Fontenot
Ville Platte,Louisiana
Summary
Dynamic Medical Assistant with extensive experience at Southern Urology, excelling in patient intake management and clinical support. Proven ability to enhance patient care through effective communication and education, while maintaining strict infection control compliance. Skilled in electronic health records and compassionate care, fostering trust and satisfaction among patients.
Overview
28
28
years of professional experience
Work History
Medical Assistant
Southern Urology
Lafayette, LA
12.2011 - Current
- Assisted with patient intake and documentation, ensuring accurate medical records.
- Performed routine clinical tasks, including vital sign measurements and specimen collection.
- Supported physicians during examinations, enhancing patient care efficiency.
- Managed appointment scheduling and follow-up calls, improving patient flow.
- Educated patients on treatment plans and medication usage, increasing compliance.
- Maintained cleanliness and organization of medical equipment and exam rooms.
- Implemented electronic health record updates, enhancing data accuracy and accessibility.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Office Manager
Dr. David Autin
Lafayette, LA
12.2001 - 12.2011
- Managed office operations, ensuring efficient workflow and organization.
- Coordinated scheduling and appointment management for patients and staff.
- Implemented new filing system, improving document retrieval speed.
- Trained new administrative staff on office protocols and software usage.
- Maintained accurate inventory of office supplies, reducing costs through strategic purchasing.
- Developed standard operating procedures to enhance office efficiency and compliance.
- Oversaw patient billing processes, ensuring accuracy and timely follow-up on accounts.
- Liaised with vendors to negotiate contracts and service agreements for office maintenance services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Physical Therapist Technician
Health Works Rehab
Ville Platte, LA
06.1998 - 12.2010
- Assisted therapists in delivering patient care and rehabilitation exercises.
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Documented patient progress and therapy sessions accurately in electronic records.
- Supported patients through therapeutic exercises, ensuring proper techniques were used.
- Collaborated with healthcare team to enhance patient treatment plans and outcomes.
- Educated patients on home exercise programs to promote independent recovery efforts.
- Assisted lead Physical Therapists in the development of customized treatment programs for improved patient outcomes.
- Ensured timely completion of tasks by managing multiple responsibilities, including equipment setup and clean-up after therapy sessions.
- Helped maintain inventory levels of essential supplies required for daily operation within the clinic setting, contributing to overall efficiency.
- Educated patients on injury prevention and home exercises to promote long-term health and wellness.
- Developed strong working relationships with Physical Therapists, contributing to an effective team dynamic that enhanced the overall quality of patient care.
- Contributed to a positive clinic atmosphere through effective communication skills, empathetic listening, and professionalism.
- Supported therapists in the evaluation of patients'' functional abilities, gathering data for accurate diagnoses and treatment planning.
Education
Associate of Science -
Remington College
Lafayette, LA05.2001
Skills
Patient intake management
Vital sign measurement
Medical records documentation
Appointment scheduling
Patient education
Infection control compliance
Electronic health records
Phlebotomy techniques
Clinical support for physicians
Medical equipment sterilization
Patient referral coordination
Minor surgical assistance
Customer service excellence
Office operations management
HIPAA compliance
Patient scheduling
Medical terminology knowledge
Vital sign monitoring
Vital signs monitoring
EMR / EHR
Direct patient care
Clinical documentation
Patient-focused care
Data entry
Phlebotomy
Reliable team player
Procedure assistance
Electronic medical records
Compassionate
CPR
Immunization administration
Specimens collection and processing
Patient assessments
Medical procedures
Laboratory specimen collection
Professionalism and ethics
Insurance verification
Maintaining confidentiality
Appointment setting
Compassionate caregiver
Medical records management
Patient care coordination
Patient flow management
Sterilization techniques
First aid
Medical supply inventory
Equipment sterilization
Sterile technique
Trustworthy companion
Inventory and supply management
Simple dressings
Professional bedside manner
Medical billing and coding
Monitoring patient progress
Diagnostic procedures
Valid state driver's license
Medical office management
Emergency response preparedness
Healthcare software proficiency
Reliable transportation
Companionship and emotional support
Laboratory maintenance
Medical equipment operation
Medical billing
Family education
Diagnostic testing assistance
Lab equipment calibration
Timeline
Medical Assistant
Southern Urology
12.2011 - Current
Office Manager
Dr. David Autin
12.2001 - 12.2011
Physical Therapist Technician
Health Works Rehab
06.1998 - 12.2010
Associate of Science -
Remington College