Tammy Foster
Romulus,MI
Summary
Knowledgeable and dedicated marketing and customer service professional. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
40
40
years of professional experience
Work History
Client Service Specialist
Farm Bureau Insurance
11.2007 - Current
- Provided knowledgeable service and support for all customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted and processed payments, updated accounts and issued receipts.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained and managed customer files and databases.
- Maintained accurate databases with proactive attention to client information updates.
- Communicated with clients regarding account services, statements, and balances.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Maintained accurate spreadsheets with proactive attention to client information updates.
- Offered personalized solutions to meet customer requirements and close sales.
Office Assistant
Washtenaw County Community Mental Health
05.1995 - 12.2004
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited and proofread documents for accuracy and completeness.
- Edited documents to keep company materials free of grammar errors.
Legal Word Processor
Bodman, Longley & Dahling
08.1983 - 08.1993
- Checked completed work for proper spelling, grammar, punctuation and format.
- Typed letters, memos and other correspondence for staff, using various software programs.
- Proofread and typed various legal documents for attorneys and law firms.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Canton High School
Canton, MI06.1983
Skills
- Client Needs Assessment, Problem Resolution, Service and Support
- Marketing: Drafting Correspondence and Mailings
- Database and Document Management
- Calm and Professional Under Pressure
- Accurate Recordkeeping and Inventory Management
- Appointment Scheduling and Confirmation
- Software Programs: Guidewire, Salesforce, Microsoft Office
- Medical Release of Information (ROI)
Property & Casualty Insurance License
I am licensed to write property & casualty insurance policies, and have been doing so throughout my time with Farm Bureau Insurance.
Timeline
Client Service Specialist
Farm Bureau Insurance
11.2007 - Current
Office Assistant
Washtenaw County Community Mental Health
05.1995 - 12.2004
Legal Word Processor
Bodman, Longley & Dahling
08.1983 - 08.1993
High School Diploma -
Canton High School
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