Tammy Foster

• Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
• Assisted customers in understanding claims process, providing clear and accurate information.
• Collaborated with team members to improve service delivery standards and operational efficiency.
• Managed high-volume phone calls while maintaining professionalism and composure under pressure.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Executed pulmonary function tests in alignment with physician directives and established protocols.

• Assisted advisor with the preparation of client meetings. Prepared forms necessary for meetings, responsible for processing forms for completion of various financial functions. Provided excellent customer service via telephone and in person. Data mining and analysis for financial planning reports. Follow up correspondence with investment and insurance companies.