Tammy Freeman
Prosperity,SC
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized Operations Manager with over 24 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
12
12
years of professional experience
Work History
Operations Manager
Veritiv Corporation
Columbia, SC
08.2015 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Enforced federal, state, local and company rules for safety and operations.
- Collaborated with team leaders on quality audits.
- Tracked and replenished inventory to maintain par levels.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Planned delivery routing, team workflows and promotional initiatives.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Presented performance and productivity reports to supervisors.
- Conducted employee observations and documented findings.
- Oversaw financial management, budget management, accounting and payroll activities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Supported accident investigations and prepared related paperwork.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Collected customer fees, managed refunds, and provided complete sales documentation.
- Monitored resource use to achieve set goals within budget constraints.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Created corrective actions based on adverse KPI trends.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Contributed to proposal and contract development, negotiations and meetings.
- Crafted operations best practices using audits and project management team feedback.
- Generated performance and labor strategies to compete in new and existing markets.
- Conducted periodic assessments to evaluate company's financial performance.
- Resolved challenges associated with company websites, vendors, and telecoms.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Published customer satisfaction results from feedback forms and correspondence.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Created detailed reports on the performance of individual departments within operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Performed cost analysis for various projects to determine budget requirements.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Ensured compliance with applicable laws and regulations related to operations.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Prepared reports summarizing operational results against established goals and objectives.
- Oversaw inventory management activities including ordering supplies as needed.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
Transportation Manager
Veritiv Corporation
Columbia , SC
03.2012 - 08.2015
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Created and enforced policies and procedures for entire logistics team.
- Directed investigations to verify and resolve customer or shipper complaints.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Established transportation cost standards and economical shipping practices.
- Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
- Researched and suggested cost-effective shipping methods and conducted regular safety audits on equipment.
- Communicated regularly with customers regarding their orders and any changes in delivery schedules.
- Evaluated vendor proposals from various carriers in order to select the best option for each shipment.
- Created reports on shipment status, delivery times, cost estimates, and other metrics.
- Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
- Organized training programs for staff members on safe driving practices and use of equipment.
- Monitored driver performance and compliance with safety regulations.
- Developed relationships with government agencies responsible for regulating the transportation sector.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Worked closely with sales personnel to forecast future demand trends in order to plan accordingly.
- Collaborated with accounting staff to track spending against budget allocations.
- Implemented new technologies such as GPS tracking systems in order to optimize routes for maximum efficiency.
- Provided guidance on optimal routing strategies for shipments based on cost, time sensitivity, and other criteria.
- Ensured compliance with local, state, federal laws governing the transportation industry.
- Coordinated with vendors for timely delivery of goods and services at competitive rates.
- Negotiated contracts with carriers for cost-effective shipping solutions.
- Analyzed data to identify trends in order to improve operational efficiency.
- Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
- Ensured all vehicles were properly maintained according to manufacturer specifications.
- Resolved conflicts between suppliers and carriers regarding rates or other issues.
- Reviewed invoices from vendors for accuracy before processing payments.
- Developed cost-effective shipping strategies to optimize efficiency.
- Coordinated with suppliers and carriers for timely deliveries.
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Managed fleet maintenance schedules, ensuring safety compliance.
- Implemented strategic routing plans to minimize transit time.
- Analyzed KPIs to identify areas for performance improvement.
- Ensured adherence to federal, state, and local regulations.
- Conducted regular audits of transport documentation and records.
- Collaborated with sales teams to fulfill customer requirements promptly.
- Resolved logistics issues in a timely manner effectively.
- Managed budgetary constraints while maintaining operational excellence.
- Oversaw daily operations of transportation and distribution departments.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
- Identified opportunities to reduce cost and improve productivity.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Consistently met company and department objectives within budget and time constraints.
Education
GED -
Thousand Islands High School
Clayton, NY01-1987
Skills
- Incidents management
- Marketing
- Maintenance Planning
- Organizational Management
- Performance monitoring
- Customer Retention
- Logistics Oversight
- Process Improvement
- Inventory Management
- Customer Service
- Health and safety compliance
- Business Development
- Document Control
- Workflow Optimization
- Performance reporting
- Work flow planning
- Project Leadership
- Systems implementation
- Data Management
- Schedule oversight
Timeline
Operations Manager
Veritiv Corporation
08.2015 - Current
Transportation Manager
Veritiv Corporation
03.2012 - 08.2015
GED -
Thousand Islands High School
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