Tammy Fyffe
Bradford
Summary
Results-driven Retention Manager with expertise in customer satisfaction and loyalty. Developed retention strategies and enhanced engagement processes to achieve resolution goals. Strengths in strategic thinking and problem-solving, with a history of leading teams to boost retention rates and drive business growth.
Overview
14
14
years of professional experience
Work History
Retention Manager
Chesrown Of Sidney
Sidney
11.2024 - Current
- Coordinated loyalty programs that incentivized repeat purchases, increasing customer engagement and loyalty.
- Developed customer engagement strategies that increased retention rates by fostering stronger relationships with customers.
- Collaborated with sales teams to align retention efforts with customer needs.
- Resolved customer issues promptly to maintain satisfaction and loyalty.
- Utilized CRM software tools to track interactions between customers and sales representatives.
- Analyzed customer feedback to identify improvement areas in services.
- Analyzed promotional activities to evaluate effectiveness in driving customer engagement and informing future campaigns.
- Managed a team of Customer Service Representatives tasked with providing excellent support services.
- Provided timely responses to customer inquiries or complaints regarding the company's services or products.
- Identified service customers requiring vehicle upgrades by collaborating with sales and service departments.s.
- Ensured prompt upload of vehicle images and videos, maintaining quality standards for online listings. take high-quality photos and videos of new and used vehicles at images to ensure consistency upload assets promptly to the website.
- Content and Merchandising writing compelling accurate vehicle descriptions highlight key features packages and options verify window stickers and vehicle history reports match listing.
Paralegal
Clark Law Office
Piqua
09.2022 - 10.2024
- Drafted legal documents, including contracts and motions for court submission.
- Assisted attorney in trial preparation by summarizing evidence and preparing exhibits.
- Conducted legal research to support case preparation and client needs.
- Reviewed and analyzed discovery materials to identify relevant information for cases.
- Coordinated scheduling of court appearances, meetings, and depositions for attorneys.
- Communicated with clients to gather information and provide case updates regularly.
- Organized case files and maintained document management systems for efficient access.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Entered data into and managed litigation databases and Excel spreadsheets.
- Utilized legal software and databases for case management and legal research.
- Assisted in the preparation of billing statements by tracking billable hours accurately.
- Drafted correspondence to clients and other attorneys.
- Provided administrative support such as answering phones or scheduling appointments.
DOT Courier
Federal Express
Vandalia
03.2018 - 09.2022
- Delivered packages safely and efficiently to designated locations.
- Managed time effectively to meet tight delivery schedules.
- Met deadlines while adhering to DOT regulations regarding hours of service.
- Adhered strictly to traffic laws while driving a commercial vehicle.
- Maintained accurate records of all deliveries, including tracking numbers and signatures.
- Maintained accurate records of shipments and deliveries.
- Executed proper paperwork procedures related to deliveries, including invoices, bills of lading.
- Loaded and unloaded cargo using appropriate equipment such as dollies and carts.
- Communicated effectively with dispatch personnel regarding route changes or delays.
- Interacted professionally with customers upon arrival at their locations.
- Inspected vehicles daily for safety and compliance standards.
- Conducted pre-trip inspections on vehicles prior to each shift start time.
- Trained new couriers on best practices for safety and delivery procedures.
- Adhered to all company policies and federal regulations during operations.
- Utilized GPS navigation systems for route planning purposes.
Paralegal
Clark Law Office
Piqua
06.2012 - 03.2018
- Drafted legal documents, including contracts and motions for court submission.
- Assisted attorneys in trial preparation by summarizing evidence and preparing exhibits.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Conducted legal research to support case preparation and client needs.
- Reviewed and analyzed discovery materials to identify relevant information for cases.
- Communicated with clients to gather information and provide case updates regularly.
- Coordinated scheduling of court appearances, meetings, and depositions for attorneys.
- Organized case files and maintained document management systems for efficient access.
- Assisted in the preparation of billing statements by tracking billable hours accurately.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Provided administrative support such as answering phones or scheduling appointments.
- Entered data into and managed litigation databases and Excel spreadsheets.
Education
Some College (No Degree) - Hospitality Management
Sinclair Community College
Dayton, OHSkills
- Customer retention strategies
- Customer retention
- Retention campaigns
- Upselling strategies
- Customer engagement
- CRM administration
- Salesforce administration
- CRM software proficiency
- Data analysis
- Social media analysis
- Problem solving
- Team leadership
- Relationship building
- Document management
Timeline
Retention Manager
Chesrown Of Sidney
11.2024 - Current
Paralegal
Clark Law Office
09.2022 - 10.2024
DOT Courier
Federal Express
03.2018 - 09.2022
Paralegal
Clark Law Office
06.2012 - 03.2018
Some College (No Degree) - Hospitality Management
Sinclair Community College