Tammy Garza
Stafford,Texas
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier,Barender,Cook
Poke Burri
Sugar Land, TX
12.2023 - Current
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Greeted customers and answered any questions they had about the store's products and services.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Bar Manager
Crown Plaza Hotel
Houston, TX
03.2019 - 10.2022
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Implemented strategies designed to increase revenue through upselling techniques.
Cashier Team Lead
Pyburn's Meat Market
Houston, TX
08.2016 - 02.2021
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Assisted cashiers with resolving customer complaints and inquiries.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Assisted customers with locating items within the store when requested.
Sales Associate
Valu+pawn
Houston, TX
12.2016 - 02.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Obtained signatures for financial documents and internal and external invoices.
Education
High School Diploma -
Midland High School
Midland, TX05-2004
Skills
- Restaurant Policies And Procedures
- Cleaning And Sanitization
- Purchasing And Cost Control
- Inventory Planning
- Menu Offerings And Promotions
- Managing Cash Register
- Pos System
- Paperwork Processing
- Closing Deals
- Relationship Building
- Outgoing Personality
- Staff Management
Certification
TABC Certified
Food Handlers
Timeline
Cashier,Barender,Cook
Poke Burri
12.2023 - Current
Bar Manager
Crown Plaza Hotel
03.2019 - 10.2022
Sales Associate
Valu+pawn
12.2016 - 02.2019
Cashier Team Lead
Pyburn's Meat Market
08.2016 - 02.2021
High School Diploma -
Midland High School
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