Tammy Gates
Burleson,TX
Summary
- Experienced in handling high-volume customer needs, quickly assessing each customer and offering recommendations.
- Diligent about keeping accurate records and schedules organized.
- Friendly and dedicated to providing exceptional service to all clients.
- Energetic professional recognized for consistently receiving high ratings on customer feedback.
Overview
20
20
years of professional experience
Work History
Master Hairstylist/Designer
Independant Business Owner
Mansfield, TX
12.2007 - Current
- Demonstrated excellent customer service skills by providing friendly advice and recommendations on hairstyles.
- Maintained relationships with 150-200 long-term clients.
- Expanded client base by 60% due to referrals.
- Maintained licensure requirements mandated by state regulations.
- Maintained accurate bookkeeping of client records.
- Fostered clean and sanitary work environment to protect customers.
- Scheduled daily client appointments with necessary details and documented customer preferences and special needs.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Ordered, displayed and maintained supplies.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Developed and implemented innovative design solutions
Sales and Marketing Agent
After Market Products
Mansfield, TX
01.2004 - 01.2009
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Identified prospective clients by using business directories, following leads from existing clients, participating in trade shows and conferences.
- Analyzed customer feedbacks and surveys data in order to identify trends in customer preferences and interests.
- Conducted price negotiations with customers while staying within company guidelines.
- Collaborated with other teams such as marketing department in order to coordinate brand awareness initiatives.
- Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Developed strong customer relationships to encourage repeat business.
- Developed sales strategies to increase customer base and reach monthly goals.
Education
Some College (No Degree) - Basic Studies
University of North Texas
Denton, TexasAssociate of Arts - Marketing
University of Texas At Austin
Arltington, TexasSkills
- Business Development
- Strategic Planning
- Relationship Building
- Business marketing
- Start-Up Operations
- Attention to Detail
- Driven and Determined
References
- Jessica Cullinan, Client Executive - Jessicacullinan@hotmail.com
- Jane Doe, position - janedoe@yahoo.com
- John Doe, position - johndoe@gmail.com
Timeline
Master Hairstylist/Designer
Independant Business Owner
12.2007 - Current
Sales and Marketing Agent
After Market Products
01.2004 - 01.2009
Some College (No Degree) - Basic Studies
University of North Texas
Associate of Arts - Marketing
University of Texas At Austin