Tammy Geiger
ZEPHYRHILLS,FL
Summary
Quality assurance professional equipped to lead and enhance quality initiatives. Known for driving process improvements and ensuring compliance to standards. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise includes quality management systems, regulatory compliance, and continuous improvement methodologies. Trusted for reliability and leadership in delivering high-impact outcomes.
Overview
23
23
years of professional experience
Work History
Director of Quality Assurance & Performance Improvement
North Tampa Behavioral Health
12.2021 - Current
- Develop processes for identification, collection and analysis of performance measurement data
- Utilize collected data regarding the outcome of activities for delivering continuously improving services
- Develop written plans to improve and/or correct quality, safety and appropriateness of patient care
- Conducts routine evaluations of the effectiveness of services
- Develop and implement systems, policies, and procedures for the identification, collection and analysis of performance measurement data and related information
- Determine if services meet pre-determined quality improvement expectations and outcomes
- Conduct timely and regular evaluation of serious incidents, complaints, grievances and related investigations
- Identification of problems or potential problems to prevent risks to patients
- Proposes corrective steps that may include, Additional education, staffing assignments, Changes in policies/procedures
- Other functions and tasks as assigned
Quality/Performance Improvement Manager
North Tampa Behavioral Health
10.2020 - 12.2021
- Develop processes for identification, collection and analysis of performance measurement data
- Determine if services meet pre-determined quality improvement expectations and outcomes
- Ensure correction of any observed deficiencies identified through the quality improvement process
- Identification of problems or potential problems to prevent risks to patients
- Proposes corrective steps that may include, but are not limited to: Changes in policies/procedures, Staffing and assignment changes, Additional education or training for staff
- Manage Press Ganey Patient Satisfaction Surveys filled out and collected to boost Hospital scores
- Maintaining hospital compliance with The Joint Commission
- Chart abstraction for Data into Press Ganey for Hospital HBIPS (Hospital Based Inpatient Psychiatric Services) to improve quality, safety, and performance
Risk Management Associate/Patient Safety Officer Liaison
AdventHealth Zephyrhills & AdventHealth Dade City
01.2019 - 07.2020
- Review of Risk Master Events for accuracy
- Various Risk Master Reports
- Manage the coordination of the multiple processes in my organizations that will be utilized in the production, collection, transmission and receipt of Patient Safety Work Product (PSWP)
- Facilitate education and changes in organizational terminology, policies and staff practices that incorporate PSWP into the PSES culture
- Provides support as a member of the Quality and Patient Safety team to maximize quality of care to all patients within the organization
- Support both the clinical staff and the medical staff in the review, collection and reporting of quality and performance improvement data throughout the organization
- Assist the Director of Risk Management with other duties as indicated; relative to corporate and regulatory and statutory requirements
Quality and Patient Safety Coordinator Analyst
AdventHealth Zephyrhills
01.2011 - 01.2019
- Core measure chart abstraction through eQuality
- Overseeing the trauma registry by collaborating with county health department and other government agencies
- Prepares daily/weekly/monthly reports for Leadership, Management and Nursing staff
- Managing all policies and procedures for the hospital ensuring they remain up to date and available on the hospitals intranet
- Managing and training (Gate Keeper) on PowerInsight for each department of the hospital
- Supervising non employed office staff and hospital vendors access to hospital records in house and remotely
- Team lead in the preparedness of polices for state surveys
- IView Super User for training of nursing staff
- CPOE Super User for training of all physicians
Staffing Coordinator/Clinical Informatics
AdventHealth Zephyrhills
01.2009 - 01.2011
- Managed the schedule for the nursing staff
- Oversaw the pool and agency nurse utilization
- Acted as a super user during CPOE go-live
- Assisted the nursing supervisor with all day to day needs
- Assisted in assuring a smooth and positive Joint Commission Survey
Unit Secretary
AdventHealth Zephyrhills
01.2008 - 12.2008
- Provided administrative support to the nursing staff
- Implemented process improvement initiatives
- Assisted patients and their families through the complex health system
Medical Transcriptionist
01.2002 - 12.2007
- Preformed digital transcription for multiple healthcare organizations including: Sarasota Memorial, UAB, VA Hospital
Education
Associate of Science -
St. Petersburg College
01.2016
Skills
- Microsoft Office Suite
- Cerner Millennium Suit
- AS400 scheduling software
- Database Management
- Cerner
- PowerInsight
- Quality Assurance
- Risk Master
- Press Ganey Improvement Portal
- Press Ganey Quality Performer
- PSO – Patient Safety Organization
- Chart Reviews
- Joint Commission Connect
- Quality Analytics
- De-escalation and Restraint Training
- SmartForce
- Auditing Expertise
- Customer Focus
- Quality Management
- Corrective Action Planning
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
Timeline
Director of Quality Assurance & Performance Improvement
North Tampa Behavioral Health
12.2021 - Current
Quality/Performance Improvement Manager
North Tampa Behavioral Health
10.2020 - 12.2021
Risk Management Associate/Patient Safety Officer Liaison
AdventHealth Zephyrhills & AdventHealth Dade City
01.2019 - 07.2020
Quality and Patient Safety Coordinator Analyst
AdventHealth Zephyrhills
01.2011 - 01.2019
Staffing Coordinator/Clinical Informatics
AdventHealth Zephyrhills
01.2009 - 01.2011
Unit Secretary
AdventHealth Zephyrhills
01.2008 - 12.2008
Medical Transcriptionist
01.2002 - 12.2007
Associate of Science -
St. Petersburg College
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