Tammy Geiger
Zephyrhills,FL
Summary
Quality assurance professional equipped to lead and enhance quality initiatives. Known for driving process improvements and ensuring compliance to standards. Strong focus on team collaboration and achieving results. Expertise includes quality management systems, regulatory compliance, and continuous improvement methodologies. Trusted for reliability and leadership in delivering high-impact outcomes.
Overview
23
23
years of professional experience
Work History
Director of Quality Assurance & Performance Improvement
North Tampa Behavioral Health
12.2021 - Current
- Develop processes for identification, collection and analysis of performance measurement data
- Develop written plans to improve and/or correct quality, safety and appropriateness of patient care
- Implement systems, policies, and procedures for the identification, collection and analysis of performance measurement data and related information
- Determine if services meet pre-determined quality improvement expectations and outcomes
- Conduct timely and regular evaluation of serious incidents, complaints, grievances and related investigations
- Identification of problems or potential problems to prevent risks to patients
- Proposes corrective steps that may include, but not limited to: Changes in policies/procedures, Staffing and assignment changes, Additional training or staff education
Quality/Performance Improvement Manager
North Tampa Behavioral Health
10.2020 - 12.2021
- Utilize collected data regarding the outcome of activities for delivering continuously improving services
- Conducts routine evaluations of the effectiveness of services
- Ensure correction of any observed deficiencies identified through the quality improvement process
- Identification of problems or potential problems to prevent risks to patients
- Manage Press Ganey Patient Satisfaction Surveys filled out and collected to boost Hospital scores
- Maintaining hospital compliance with The Joint Commission
- Chart abstraction for Data into Press Ganey for Hospital HBIPS (Hospital Based Inpatient Psychiatric Services) to improve quality, safety, and performance
Risk Management Associate/Patient Safety Officer Liaison
AdventHealth Zephyrhills & AdventHealth Dade City
01.2019 - 07.2020
- Coordinate the multiple processes that are utilized in the production, collection, transmission and receipt of Patient Safety Work Product (PSWP)
- Facilitate education and changes in organizational terminology, policies and staff practices that incorporate PSWP into the PSES culture
- Support both the clinical and medical staff in the review, collection and reporting of quality and performance improvement data throughout the organization
- Improved overall risk awareness within the organization through targeted employee training programs.
- Assist the Director of Risk Management with other duties as indicated, relative to corporate and regulatory and statutory requirements
Quality and Patient Safety Coordinator Analyst
AdventHealth Zephyrhills
01.2011 - 01.2019
- Core measure chart abstraction through eQuality
- Oversee the trauma registry by collaborating with county health department and other government agencies
- Manage all policies and procedures for the hospital, ensuring they remain up to date and available on the hospitals intranet
- Manage and train (Gate Keeper) on PowerInsight for each department of the hospital
- IView Super User for training of nursing staff
- CPOE Super User for training of all physicians
Staffing Coordinator/Clinical Informatics
AdventHealth Zephyrhills
01.2009 - 01.2010
Unit Secretary
AdventHealth Zephyrhills
01.2008 - 12.2008
Medical Transcriptionist
01.2002 - 12.2007
Education
Associate of Science -
St. Petersburg College
01.2016
Skills
- Microsoft Office Suite
- Cerner Millennium Suite
- AS400 scheduling software
- Database Management
- PowerInsight
- Risk Master
- Press Ganey Improvement Portal
- Press Ganey Quality Performer
- PSO – Patient Safety Organization
- Joint Commission Connect
- De-escalation and Restraint Training
- SmartForce
Timeline
Director of Quality Assurance & Performance Improvement
North Tampa Behavioral Health
12.2021 - Current
Quality/Performance Improvement Manager
North Tampa Behavioral Health
10.2020 - 12.2021
Risk Management Associate/Patient Safety Officer Liaison
AdventHealth Zephyrhills & AdventHealth Dade City
01.2019 - 07.2020
Quality and Patient Safety Coordinator Analyst
AdventHealth Zephyrhills
01.2011 - 01.2019
Staffing Coordinator/Clinical Informatics
AdventHealth Zephyrhills
01.2009 - 01.2010
Unit Secretary
AdventHealth Zephyrhills
01.2008 - 12.2008
Medical Transcriptionist
01.2002 - 12.2007
Associate of Science -
St. Petersburg College
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