Tammy Gibson
HR Recruiter
Snellville,United States
Summary
Dedicated Customer Service Professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
HR Recruiter
Entech Medical Staffing
03.2020 - 02.2023
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Collaborated with hiring managers to understand job requirements and expectations.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Coordinated schedules to arrange management interviews with applicants.
- Operated and maintained applicant tracking and candidate management systems.
Customer Service Representative
Gibson Auto Detail
07.2018 - 03.2020
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized customer service software to manage interactions and track customer satisfaction.
Health Unit Coordinator/Unit Secretary
St Joseph Mercy Oakland
04.2011 - 06.2018
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with processing patient admissions, transfers and discharges.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Conducted patient intake interviews, recording and documenting relevant information.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Responded to patient call lights to expedite appropriate follow-through.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Bachelor of Science in Criminal Justice -
Ferris State University
Associate in Science (AS) in Criminal Justice Corrections - undefined
Oakland Community College
Associate in Science (AS) in General Studies - undefined
Oakland Community College
Skills
- Recruitment Management
- Marketing
- Employment Data Tracking
- Networking and Partnership Development
- Customer Accounts Management
- Applicant Tracking Systems Proficient
- Employee Orientation
- Manage Employee Relations
- Customer Relationship Management
- Customer Engagement
- Retail Sales
- Account Management
- Computer Proficiency
- Managing Multiple Tasks
- Calm and Professional Under Pressure
- Critical Thinking
Languages
- English
Timeline
HR Recruiter
Entech Medical Staffing
03.2020 - 02.2023
Customer Service Representative
Gibson Auto Detail
07.2018 - 03.2020
Health Unit Coordinator/Unit Secretary
St Joseph Mercy Oakland
04.2011 - 06.2018
Bachelor of Science in Criminal Justice -
Ferris State University
Associate in Science (AS) in Criminal Justice Corrections - undefined
Oakland Community College
Associate in Science (AS) in General Studies - undefined
Oakland Community College
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