Tammy Gibson
College Park,GA
Summary
Experienced in taxpayer assistance and issue resolution related to individual accounts. Deep understanding of guidelines for tax law, the IRM, the IRC, regulations, practices, tax forms, notices, bills, and other documents to fully advise the taxpayer of options for meeting tax obligations. Utilizing strong customer service skills to effectively address and resolve tax-related inquiries. Knowledgeable Customer Service Representative with a solid background in assisting taxpayers and resolving complex tax issues. Successfully improving taxpayer satisfaction by providing accurate and timely information. Demonstrating proficiency in customer service and problem-solving.
Overview
17
17
years of professional experience
Work History
Taxpayer Services
Internal Revenue Service, IRS
06.2021 - Current
- Conducted thorough research into complex tax issues to provide accurate information and resolutions for taxpayers.
- Maintained up-to-date knowledge of IRM's and regulations, ensuring accurate guidance provided to taxpayers.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines and privacy regulations at all times.
- Enhanced department efficiency by streamlining processes for handling taxpayer inquiries and correspondence.
- Skill in effectively and professionally communicating specialized information orally or in writing with internal and external customers
- Collaborated with colleagues on cross-functional projects aimed at improving taxpayer services and the overall efficiency of the department.
- Assisted taxpayers in navigating online resources, increasing self-service usage rates and reducing call volumes.
- Managed high volumes of inbound calls, consistently meeting performance targets while maintaining quality service standards.
- Developed positive rapport with taxpayers through empathetic listening and clear communication, contributing to a high level of customer satisfaction.
- Improved taxpayer satisfaction by providing timely and accurate information on tax policies and procedures.
- Received recognition from supervisors for consistent dedication to excellence in customer service and adherence to departmental performance standards.
- Knowledge of IRS principles, practices, and procedures including taxpayer rights, enforcement policies and practices.
- Performs other duties as assigned.
Administrator
Tiger Express LLC
03.2016 - Current
- Manage and oversee day to day operations
- Coordinate local, and regional shipments
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managing up to 20 workers for compliance and daily deliveries throughout the day
- Help oversee truck maintenance, DOT regulations and fuel consumption.
- Maintain communication with dispatch services.
- Convey information about shipping times, insurance and delivery costs.
- Manage payroll, accounting, and invoices.
- Enhanced customer satisfaction, providing timely and accurate shipment tracking information.
SALES AND EVENT MANAGER
LOFT at Castleberry Hill
05.2008 - 01.2017
- Manage private events and operation for 250 catered events annually.
- Responsible for event sales, forecasting, planning, logistic and day of management, staffing, bar services and overall operation.
- Responsible for venue cleanliness, functionality, purchase orders and event set up.
- Build and Maintain a healthy relationship with new and existing clients.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Manage staffing and payroll
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Reviewing invoices for billing of all banquet events
- Streamlined event planning processes by implementing efficient project management strategies.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
Education
Master Bartender Certification - Bartending
Action School of Bartending
Atlanta, GA01.2012
Certification - Event Planning
Georgia Perimeter College
Atlanta, GA01.2007
Certification - Finance
Capstone Institute
Marietta, GA01.2001
Certification - Microsoft Office
Career Blazer
Dunwoody, GA01.1999
Diploma - Academic
Southside High School
Atlanta, GA01.1988
Skills
- Outstanding customer support
- Interpersonal communication
- Problem-solving aptitude
- Product knowledge
- Teamwork and collaboration
- Problem-solving abilities
- Critical thinking
- Active listening
- Effective communication
- Customer engagement
- Self motivation
- Claims information gathering
- Account management
- Verbal and written communication
- Continuous improvement
Accomplishments
- Maintained consistent and on-time delivery.
- Continuously maintaining an accident and incident free driving record
- Delivered shipments to customers and businesses throughout the surrounding states of Georgia averaging 600 miles daily.
Timeline
Taxpayer Services
Internal Revenue Service, IRS
06.2021 - Current
Administrator
Tiger Express LLC
03.2016 - Current
SALES AND EVENT MANAGER
LOFT at Castleberry Hill
05.2008 - 01.2017
Certification - Event Planning
Georgia Perimeter College
Certification - Finance
Capstone Institute
Certification - Microsoft Office
Career Blazer
Diploma - Academic
Southside High School
Master Bartender Certification - Bartending
Action School of Bartending
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