TAMMY GIBSON
Maple Falls,WA.
Summary
To secure a challenging position in a reputable organization to
expand my learnings, knowledge, and skills. Secure a responsible
career opportunity to fully utilize my training and skills, while making
a significant contribution to the success of the company. Type: Professional
Certifications and
additional information
I have over 30 years’ experience in customer service. I have
extraordinarily strong multi-tasking skills, very professional,
experience in supervisor positions, many POS systems, and
computer skills. It has always been a passion to work with people
either in person or over the phone, and assist in their needs with
professionalism, kindness, sympathy and empathy. I am very loyal,
dependable, and reliable and would make a great addition to your
team.
I also have an associate degree in criminal justice, graduating for
Arizona Institute of Business and Technology in 1996.
Overview
26
26
years of professional experience
1
1
Language
Work History
DSHS-HCS
Bellingham, WA
01.2022 - Current
- I assist client calls and walk-ins by collecting and submitting information to headquarters, receive, deliver and send mail, vehicle coordinator for my office and mileage for my region
- Assist in training new hires on our team when needed, create new client packets, assist SW’s and PBS with printing and mailing when needed, order office supplies, issue badges
- FOB’s, and have business cards created
- Safety committee, annual inventory, keep documents updated and posted.
Fred Meyer’s
Bellingham, WA
07.2021 - 04.2022
- PIC
- I assisted customers and cashiers with purchases
- Managed breaks and lunches, go backs, Issue cash and picked up monies from the cashiers, kept front end stocked, cleaned, maintained line control
- Created money orders and money grans, returns, assisted asset controller with shoplifters
- Maintained all policies were current and signed by front end staff.
Charley’s Greenhouse
Mount Vernon, WA
03.2021 - 07.2021
- In charge of all purchasing of stock and raw materials for construction of greenhouses and accessories, supplies, store stock, office supplies.
Scheduler
Hilde Family Dentistry
Burlington, WA
01.2021 - 03.2021
- Answered phones and assisted patients with scheduling new and return appointments for their dental needs
- This was a temporary position while rep was on maternity leave.
Customer service ambassador
Regence Blue Shield
Burlington, WA
11.2013 - 12.2020
- Assisted front line customer service reps, members, and providers with claims, benefits, issues
- In addition, I reviewed calls for misquotes, mentored new customer service reps to assist them in their new roles
- Educated and assisted in training
- Reviewed knowledge tools to make sure they were accurate and if updates needed then I reported the changes.
Store Supervisor
Trading Post
Anacortes, WA
06.2007 - 09.2013
- Assisted walk in, online and phone in customers in questions and purchases
- Purchasing of restock and new merchandise
- Organized native events and traveled to native events to promote business and sell merchandise
- Updated website as needed
Server
Denny's
Mount Vernon, AZ
09.2005 - 09.2007
- Guided guests through the menu and specials, maintained thorough knowledge of all menu items, beverages and Drink specials
- Bussed and reset tables and kept dining room and work areas clean
- Maintained clean and presentable tables with tableware, glassware and silverware.
Customer Service Supervisor
Albertson
Phoenix, AZ
02.2000 - 09.2005
- Assisted customer's with purchases and returns
- Developed film
- Hire, train, and terminate customer service agents
- Store resets, purchase products, and inventory control.
Additional Information
- Type: Professional
- Type: Professional
Timeline
DSHS-HCS
01.2022 - Current
Fred Meyer’s
07.2021 - 04.2022
Charley’s Greenhouse
03.2021 - 07.2021
Scheduler
Hilde Family Dentistry
01.2021 - 03.2021
Customer service ambassador
Regence Blue Shield
11.2013 - 12.2020
Store Supervisor
Trading Post
06.2007 - 09.2013
Server
Denny's
09.2005 - 09.2007
Customer Service Supervisor
Albertson
02.2000 - 09.2005