Tammy Gibson
Bastian ,VA
Summary
Dedicated professional with expertise in customer service, school, nursing home nutrition with over twenty years experience in managing staff. Known for strong communication and problem solving skills, with strategies that improve health and well being.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CERTIFED DIETICIAN
BLAND COUNTY NURSING & REHAB
Bastian, VA
06.2012 - Current
- Developed personalized nutrition plans for residents, enhancing dietary health and wellness.
- Collaborated with interdisciplinary teams to ensure comprehensive care and optimal resident outcomes.
- Conducted nutritional assessments, identifying individual dietary needs and preferences.
- Educated staff on proper food handling and safety protocols to maintain high standards of care.
- Planned nutritious meal options for individuals with various health needs and conditions.
- Coached individuals on methods for managing chronic diseases with effective dietary plans.
School Cafeteria Manager
Bland County Public Schools
Rocky Gap Va
05.2012 - 03.2026
- Supervised cafeteria operations, ensuring compliance with health and safety regulations.
- Developed and implemented menu plans, focusing on nutrition and student preferences.
- Managed inventory control, optimizing food procurement and reducing waste.
- Trained and mentored staff in food preparation techniques and customer service skills.
- Coordinated with school administration to align cafeteria services with educational goals.
- Analyzed student feedback to enhance meal offerings and improve satisfaction rates.
- Oversaw budgeting processes, ensuring cost-effective management of resources.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Boosted employee morale with effective communication, training, and performance evaluations.
- Managed inventory effectively, reducing waste and ensuring availability of popular items.
- Streamlined cafeteria operations for increased efficiency and cost-effectiveness through proper inventory management.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
Customer Service Representative
HENRY SCHEIN
BASTIAN
08.2004 - 12.2009
- Resolved customer inquiries to enhance satisfaction and retention.
- Managed order processing using CRM software to ensure timely fulfillment.
- Collaborated with team members to streamline communication and improve service delivery.
- Trained new staff on best practices for customer interactions and product knowledge.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
CERTIFICATION IN DIETICS - Food Science
UNIVERSITY OF FLORIDA
Tallahassee, FL04-2000
High School Diploma -
ROCKY GAP HIGH SCHOOL
ROCKY GAP VA 06-1995
Skills
- Meal planning
- Clinical dietetics
- Pregnancy nutrition
- Pediatric nutrition
- Supplement recommendations
- Medical nutrition therapy
Accomplishments
- Supervised team of 8-10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified DIETARY MANAGER,CERTIFIED FOOD PROTECTION PROFESSIONAL FOR OVER 20 YEARS
TEAM SCHEIN AWARD FOR TOP SALES
Awarded top sales award by henry schein for my outstanding ability to offer top customer service out of my entire team.
I attended HIDA in chicago Illinois held for top sales
Languages
English
Full Professional
Timeline
CERTIFED DIETICIAN
BLAND COUNTY NURSING & REHAB
06.2012 - Current
School Cafeteria Manager
Bland County Public Schools
05.2012 - 03.2026
Customer Service Representative
HENRY SCHEIN
08.2004 - 12.2009
CERTIFICATION IN DIETICS - Food Science
UNIVERSITY OF FLORIDA
High School Diploma -
ROCKY GAP HIGH SCHOOL