Tammy Giles
Cedar Hills,UT
Summary
Dedicated, bilingual dental assistant with strong customer service skills, experienced in chair-side assistance and digital X-ray radiography, infection control, and patient care. Committed to enhancing office efficiency and ensuring patient satisfaction. Known for effective communication and teamwork.
"We are not a team because we work together. We are a team because we respect, trust and care for each other."
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dental Assistant
Lexington Heights Dental
Cedar Hills, Utah
02.2024 - 07.2025
- Assisted the dental hygienist with a double-column schedule. Staggered every 30 minutes.
- Performed digital X-rays using radiographic equipment. 3D and Panoramic.
- Conducted patient intake, recording medical histories and updating treatment plans.
- Managed dental office equipment, performing routine maintenance and troubleshooting issues.
- Sterilized tools and maintained cleanliness in treatment areas following safety protocols.
- Prepared treatment rooms for patient examinations, sterilized instruments and equipment, set up trays with instruments and materials needed by the dentist.
- Scheduled appointments, coordinating patient flow to enhance office efficiency.
- Answered phones professionally while scheduling appointments or responding to inquiries from patients.
- Cleaned and disinfected surfaces in operatories between patients.
- Assisted with administrative tasks, such as filing documents or entering data into computer systems, Open Dental, and Dental Docs.
- Participated actively in team meetings to discuss upcoming events or issues within the practice.
- Kept abreast of changes in clinical techniques through continuing education courses, including My Business, My Practice training.
- Supported team members by training new staff on office procedures and protocols.
Customer Service Representative
Doterra Essential Oils
Pleasant Grove, Utah
09.2020 - 01.2024
- Answered inbound calls, chats, and emails to facilitate customer service.
- Assisted customers with product inquiries and essential oil applications.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Dental Assistant
Mall Dental Group
Orem, Utah
01.2001 - 03.2003
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient.
- Assisted dentists with patient care and treatment, including fillings, crowns, bridges, extractions and root canals.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Educated patients on oral hygiene and post-treatment care instructions.
- Maintained a neat, clean and organized environment throughout the office.
Education
Dental Assistant Certificate
Careers Unlimited
Orem, UT12-2000
High School Diploma -
Timpanogos Highschool
Orem, UT05-2000
Skills
- Digital X-ray radiography operation
- Infection control protocols, OSHA
- Chair-side assistance
- Trained in My Business My Practice
- Positive and professional
- Communication skills
- Customer service
- Attention to detail
- Conflict resolution
- Calm under pressure
- Flexible and adaptable
- FLUENT IN SPANISH
- Certified Sound Healer
Certification
- The Sound Healing Academy
Timeline
Dental Assistant
Lexington Heights Dental
02.2024 - 07.2025
Customer Service Representative
Doterra Essential Oils
09.2020 - 01.2024
Dental Assistant
Mall Dental Group
01.2001 - 03.2003
Dental Assistant Certificate
Careers Unlimited
High School Diploma -
Timpanogos Highschool