Tammy Gilman
Clinton,WA
Summary
Friendly and dedicated professional with over 30 yrs in the Customer Service industry, seeking a position to utilize my interpersonal skills. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
5
5
years of professional experience
Work History
Small Business Co-Owner
Crestie clutch
Clinton, WA
07.2022 - Current
- Currently working with crested geckos
- Maintained cleanliness of cages, provided meals and special diets, and ensured proper hydration.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored temperature and humidity levels within reptile enclosures to ensure optimal conditions were maintained.
- Responded promptly to customer inquiries regarding reptile-related topics or concerns.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Assistant Manager
Click Music
Oak Harbor, WA
04.2023 - 08.2024
- Oversaw all aspects of school of music
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised daily operations including scheduling shifts, assigning duties.
- Cultivated positive relationships with parents and staff to facilitate school operations and student success.
- Supervised the daily operations of the school office.
Patient Access Representative II
Conifer Health Solutions
Pendleton, OR
09.2021 - 11.2021
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Explained various admission forms and policies, acquiring signatures for consent.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Greeted patients and visitors in a courteous and professional manner.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
CCA- City Carrier Assistant
USPS mail carrier
Pendleton, OR
06.2021 - 07.2021
- Used portable electronic scanner to track parcels and record tracking progress.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
Cashier/Customer Service
D&B Supply
Pendleton, OR
02.2021 - 06.2021
- Scanned items and checked pricing on cash register for accuracy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Collected payments and provided accurate change.
Receptionist/Cashier
Regis Corporation
Pendleton, OR
06.2020 - 09.2020
- Greeted customers, answered general questions and directed to appropriate locations.
- Ensured all areas of the salon were clean and organized at all times.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Input client information into booking system accurately and completely to chart sales metrics.
Receptionist/Cashier
Regis Corporation
Pendleton, OR
09.2019 - 02.2020
- Greeted customers, answered general questions and directed to appropriate locations.
- Ensured all areas of the salon were clean and organized at all times.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Input client information into booking system accurately and completely to chart sales metrics.
Education
GED -
Hermiston High School
Hermiston, OR01.1994
Skills
- Point Of Sale Management
- Customer Relations
- Administrative Support Excellence
- Administrative Support
- Front Office Administration
- Healthcare Terminology
- Data Entry
- Strong Verbal Skills
- Accurate Data Entry
- Experience in Assistant Management
- Start-up operations
- Financial management
- Attention to detail
Additional Information
Over the last two years there have been many struggles that I have overcome. I have been very successful at adapting to situations and persevering my way through it. I am a highly motivated person who has excellent customer service skills. I put forth 110% into everything I accomplish.
References
- Herschel Rostov, Click Music, 206-948-8242
- Trevor Gilman, Interpath Labs, 541-949-1491
- Cheryl Mcdonough, USPS, 541-626-1181
Timeline
Assistant Manager
Click Music
04.2023 - 08.2024
Small Business Co-Owner
Crestie clutch
07.2022 - Current
Patient Access Representative II
Conifer Health Solutions
09.2021 - 11.2021
CCA- City Carrier Assistant
USPS mail carrier
06.2021 - 07.2021
Cashier/Customer Service
D&B Supply
02.2021 - 06.2021
Receptionist/Cashier
Regis Corporation
06.2020 - 09.2020
Receptionist/Cashier
Regis Corporation
09.2019 - 02.2020
GED -
Hermiston High School
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