Tammy Gnagy
Louisville,KY
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Teacher JCPS
The Phoenix School of Discovery
Louisville, KY
09.2022 - Current
- Work in MSD classroom. This classroom has students with moderate to severe disabilities.
- Assist students and teacher with any tasks needing to be done.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered supplementary lessons and practice assignments.
- Graded assignments and reported individual progress to teacher.
- Assisted in implementation of new learning tools, systems and materials.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Planned, prepared and presented group assignments to encourage collaboration.
- Distributed tests, assignments and handouts per teacher specifications.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support focused on student progress.
- Worked with teacher and administrators to enforce school policies and procedures.
- Worked with teacher to identify and target opportunities for instructional improvements.
Publisher
Macaroni Kid Louisville East
Louisville, KY
01.2015 - Current
- Publish and edit local website and free weekly e-newsletter
- Sales, technology, writing, data entry, planning, concepts.
- Https:// louisvilleeast.macaronikid.com/
- Employed specialized layout and editing software to place text blocks, illustrations and other images or elements.
- Recommended layout changes to make materials more accessible and improve presentation.
- Edited classified and unclassified reports and other communications materials to maximize organization, proper grammar usage and clarity.
- Designed templates, headers and footers, multi-column documents, tables and charts.
- Performed design, layout and typesetting of publications, office forms and various other projects to optimize designs and production strategies.
- Checked preliminary and final proofs for errors and made necessary corrections.
Sales Associate
Boxwell
Boulder, CO
01.2021 - 08.2022
- Cold calling to inform businesses about Boxwell and their products
- Tell them about the "roadshow" which is opportunity Boxwell offers to bring one of the units directly to the business so the customer can see one of the containers in person.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Attended monthly sales meetings and quarterly sales trainings.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Recorded accurate and efficient records in customer database.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Kept detailed records of daily activities through online customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Substitute Teacher
Middletown Christian Preschool
Louisville, KY
09.2019 - 03.2020
- Taking care of children, running lessons, teaching.
- Provided instruction for students in core subject areas.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Enforced school and class rules to maintain order in classroom.
- Followed lesson plans designed by absent teachers.
Customer Service Associate
Delta Airlines
Louisville, KY
02.1998 - 10.2011
- Responsible for waiting on passengers and managing incoming and outgoing flights.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Customer Service Associate
Thrifty Car Rental
Louisville, KY
01.1997 - 02.1998
- Responsible for waiting on customers and managing car fleet.
- Informed customers about special promotions and provided detailed information for various products.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Increased revenue by cross-selling and upselling products and services.
Education
Associate - Travel and Tourism
Sullivan University
08.1995 - 05.1997
Diploma - undefined
Switzerland County High School
08.1990 - 05.1994
Skills
Verbal and written communication
undefinedCertification
10+ years Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Assistant Teacher JCPS
The Phoenix School of Discovery
09.2022 - Current
Sales Associate
Boxwell
01.2021 - 08.2022
Substitute Teacher
Middletown Christian Preschool
09.2019 - 03.2020
Publisher
Macaroni Kid Louisville East
01.2015 - Current
Customer Service Associate
Delta Airlines
02.1998 - 10.2011
Customer Service Associate
Thrifty Car Rental
01.1997 - 02.1998
Associate - Travel and Tourism
Sullivan University
08.1995 - 05.1997
Diploma - undefined
Switzerland County High School
08.1990 - 05.1994
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