Tammy Goodman Byars
Philadelphia,PA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Functioned as office manager when chief of staff wasn't available. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
PECO/EXELON
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Administrative Assistant
City Of Phila. Council President Darrell Clarke
09.2006 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Education
Bachelor of Science - Integrated Leadership
Pierce College
Philadelphia, PA05.2016
Associate of Science - Paralegal Studies
Eastern University
Philadelphia PA2009
Associate of Arts - Business Management
Community College of Philadelphia
Philadelphia, PA2005
Skills
- Special Assignments
- Customer Service
- Political Knowledge
- Interdepartmental Collaboration
- Training Programs
- Schedule Coordination
- Job Assignments
- Team Meetings
- Professional Phone Etiquette
- Customer Relations
- Verbal and Written Communication
- Mentoring
- Handling Complaints
Additional Information
- Fluent in Microsoft Word. Power Point
- Microsoft Suite, Excel
- Google Drive
Timeline
Administrative Assistant
City Of Phila. Council President Darrell Clarke
09.2006 - Current
Customer Service Supervisor
PECO/EXELON
Bachelor of Science - Integrated Leadership
Pierce College
Associate of Science - Paralegal Studies
Eastern University
Associate of Arts - Business Management
Community College of Philadelphia
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