Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Goutierez

Webster,TX

Summary

Proven retail and logistics professional with a track record of enhancing customer satisfaction and streamlining operations at Sam's Wholesale Club. Skilled in sales techniques and active listening, I've significantly improved inventory management and customer engagement. Expert in driving efficiency and fostering professional relationships, leading to consistent referrals and repeat business. Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.

Overview

29
29
years of professional experience

Work History

Merchandiser/Customer Service

Sam's Wholesale Club
04.2008 - Current
  • Updated pricing and signage to complete product displays and educate customers.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Verified products appeared at correct locations in proper quantities.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Conducted regular store audits to verify compliance with company policies.
  • Organized store merchandise racks by size, style, and color.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.

Driver Settlements/Safety/Customer Service

Gulf Winds International
06.2007 - 07.2008
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Driver Settlements/Safety/Customer Service

TCI Trucking & Warehousing
08.2005 - 06.2007
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.

Driver Settlements/Assistant Dispatcher/Customer Care Representative

TCI Trucking & Warehousing
04.1995 - 08.2005
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Directed dispatching, routing, and tracking of 20+ fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Maintained an open phone line outside of office hours, whether at home or otherwise for drivers who needed help after office hours.

Education

High School Diploma -

Marion Abramson Senior High School
New Orleans, LA
05.1989

Skills

  • Stock replenishment
  • Retail knowledge
  • Product inventory counts
  • Stock Rotation
  • Pricing and shelf labeling
  • Maintaining stock levels
  • Pricing and Signage Updates
  • Active listener

Timeline

Merchandiser/Customer Service

Sam's Wholesale Club
04.2008 - Current

Driver Settlements/Safety/Customer Service

Gulf Winds International
06.2007 - 07.2008

Driver Settlements/Safety/Customer Service

TCI Trucking & Warehousing
08.2005 - 06.2007

Driver Settlements/Assistant Dispatcher/Customer Care Representative

TCI Trucking & Warehousing
04.1995 - 08.2005

High School Diploma -

Marion Abramson Senior High School

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Tammy Goutierez