Tammy Graham
Broken Arrow,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Able to work effectively unsupervised and quickly mastering new skills. Well versed in motivating and retaining employees, building relations with participants and families.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Adult Day Health Administrator
Life Senior Services
Broken Arrow, OK
03.2009 - 03.2024
- Monitored staff performance, identified areas of improvement, and provided training when necessary.
- Conducted analyses of cost-effectiveness of services and recommended changes as needed.
- Coordinated with other departments to ensure compliance with regulatory requirements.
- Supervised clinical staff, including assigning tasks, setting goals, and evaluating performance.
- Facilitated communication between medical staff, administrators, and support personnel.
- Resolved customer complaints in a timely manner while ensuring satisfaction levels remain high.
- Oversaw the day-to-day operations of the healthcare facility's administrative functions.
- Ensured that all documentation was accurate, up-to-date, and compliant with relevant regulations.
- Assessed staffing needs to determine appropriate allocations of resources.
- Responded proactively to concerns and questions by acting on patient feedback.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Monitored and maintained supply of medical equipment, tools and accessories.
- Facilitated necessary changes to policies or procedures to improve operations.
- Distributed patient satisfaction surveys to address patient concerns, issues and grievances.
- Maintained database of personnel activities with digital record-management systems.
- Facilitated consistency in delivery and quality of services by hiring and supervising top-notch employees.
- Inspected facilities and recommended building or equipment modifications to comply with access, safety and sanitation regulations.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Recruited, hired and trained new medical and facility staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Collaborated with vendors to negotiate contracts related to equipment purchases or service agreements.
- Developed marketing strategies to promote healthcare services within the community.
- Represented company professionally when engaging with public and government agencies.
- Managed the development of strategic plans to meet organizational objectives.
- Assisted family members with managing their daily schedules and activities.
- Provided comprehensive assessments to determine the needs of clients and their families.
- Developed individualized service plans with measurable goals and objectives.
- Monitored client progress through regular case management activities such as follow-up calls, home visits, and assessments.
- Maintained accurate records of all case notes in accordance with agency policies and procedures.
- Participated in weekly team meetings to discuss caseloads, treatment planning, and other related issues.
- Educated families about community resources available to them.
- Ensured compliance with state regulations regarding assessment processes and documentation requirements.
- Completed follow-up phone calls to provide referrals and data according to patient's needs.
- Provided hands-on and proactive leadership to community services staff.
- Directed activities of professional and technical staff members and volunteers.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Social Service/Activity Director
Life Senior Services
Broken Arrow, OK
03.2009 - 03.2024
- Developed and implemented engaging activities for seniors in long-term care facilities.
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Provided one-on-one support to those who required additional assistance.
- Collaborated with other departments to coordinate interdisciplinary programming.
- Facilitated group discussions on topics such as current events, health issues, and hobbies.
- Lead weekly outings to local attractions such as parks and museums.
- Supervised volunteers and provided guidance when necessary.
- Developed individualized plans for each resident based on their interests and abilities.
- Monitored the progress of participants in order to assess program effectiveness.
- Ensured compliance with all state regulations regarding safety protocols and infection control measures.
- Maintained accurate records of participant attendance and progress notes.
- Conducted assessments of residents' cognitive functioning levels prior to enrollment in programs.
- Adapted existing activities or developed new ones to meet the changing needs of participants.
- Encouraged socialization among residents by organizing group games or outings.
- Worked closely with families to ensure that their loved ones were receiving appropriate care.
- Participated in community outreach initiatives aimed at promoting senior wellness.
- Handled budgetary concerns, keeping activities affordable.
- Interacted with patients and families by addressing questions and concerns.
- Implemented activities to provide amusement and socialization for residents.
- Maintained records of activities and analyzed feedback from participants.
- Designed and led activities in crafts, music and sports.
- Consulted with staff and other professionals to discuss activities.
- Trained and managed assistants and delegated tasks for staff members.
- Administered first-aid and offered emergency assistance to injured or ill participants.
- Planned programs of events or schedules of activities.
- Scheduled and coordinated events and activities.
- Planned, organized or led exercise routines, athletic events or arts and crafts.
- Assigned tasks and work hours to staff.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Interviewed and hired associates to fill staff vacancies.
- Communicated with customers to convey information about events or activities.
- Delegated work to staff, setting priorities and goals.
- Trained workers in company procedures or policies.
- Developed individualized education plans for students with special needs.
- Coordinated communication between parents, staff, and other professionals involved in the care of students with special needs.
- Planned and implemented lessons appropriate for each student's individual needs.
Education
GED -
Tulsa Met High School
Tulsa, OK05-2021
Skills
- Regulatory knowledge
- Healthcare compliance
- Ethics and Professionalism
- Advantage Program knowledge
- Familiar with the DDSD program
- Care Plans
- Assessments
- Conflict resolutions
- Team bonding exercises
- Computer knowledge
- Enrollments and discharges for the Adult Day Program
- Conduct tours for the Adult Day Health
- Detail-oriented
Certification
- Certified Nurses Aide
- Certified Medication Aide
- Licenses Adult Day Health Administrator
- CPR
- Food Handlers
- Social Service/Activity Directors certificate
Timeline
Adult Day Health Administrator
Life Senior Services
03.2009 - 03.2024
Social Service/Activity Director
Life Senior Services
03.2009 - 03.2024
GED -
Tulsa Met High School
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