Tammy Grant
Savannah,GA
Summary
Results-oriented hotel general manager with two decades of leadership in full-service and luxury hotel environments. Demonstrated success in improving guest satisfaction scores, driving revenue growth, and managing large-scale renovations. Expertise in strategic planning, team development, and budget oversight, ensuring adherence to brand standards. Focused on creating exceptional guest experiences and cultivating teams that surpass performance targets.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Sonesta Essential Savannah
Savannah, GA
07.2024 - Current
- Reviewed financial statements and sales reports to assess productivity and goal achievement.
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, and customer service.
- Established plans and budgets to monitor progress and measure results effectively.
- Developed team-building activities to create a collaborative work environment across departments.
- Analyzed existing processes for effectiveness and implemented new systems to boost productivity.
- Ensured compliance with company policies and regulations to mitigate risks of fines and lawsuits.
General Manager
Glo by Best Western Hotel
Savannah, GA
06.2021 - 07.2024
- Directed financial activities to optimize funding and enhance investment returns.
- Collaborated across departments to identify improvement areas and develop actionable plans.
- Guided management staff to ensure operational efficiency and smooth workflows.
- Supported subordinate managers to cultivate a cooperative organizational atmosphere.
- Monitored financial performance, identifying opportunities for cost savings and revenue enhancement.
- Consolidated data, payroll, and accounting systems to maximize productivity and efficiency.
- Oversaw product development initiatives from inception through completion stages.
General Manager
Baymont inn & Suit Hotel
Savannah, GA
11.2019 - 06.2021
- Cultivated strong client relationships through effective issue resolution and communication.
- Maintained vendor partnerships to secure optimal pricing on supplies and materials.
- Tracked monthly sales to generate reports for strategic business development planning.
- Directed safety operations, ensuring compliance with FDA and OSHA standards in a clean environment.
- Coordinated employee training sessions to ensure adherence to company policies.
- Provided leadership and mentoring to new employees, enhancing knowledge of company programs.
Fleet Dispatcher
ASF Trucking Company
Savannah, GA
10.2015 - 11.2019
- Monitored driver compliance with traffic laws and company policies to enhance safety and reduce liability.
- Reviewed driver logs for accuracy and adherence to hours-of-service regulations.
- Verified driver qualifications before assigning routes or tasks to ensure operational readiness.
- Utilized active listening and open-ended questioning techniques to foster strong customer relationships.
- Addressed customer inquiries and resolved complaints promptly to provide exceptional service.
- Researched innovative methods to optimize fleet operations through technology and resources.
Assistant General Manager
Wingate/Holiday Inn
Savannah, GA
12.2011 - 10.2015
- Engaged customers through strong verbal communication to accurately assess needs.
- Motivated team members to collaborate effectively and achieve targets.
- Structured HR consulting services to assist clients with organizational changes.
- Supervised budget implementations, employee reviews, training, and project scheduling.
- Resolved customer complaints promptly while maintaining professionalism.
- Utilized verbal skills to foster customer conversations and identify requirements.
- Supported the GM in all aspects of hotel operations, including HR, budgeting, and front office.
Education
Associate of Arts -
St. Leo College
Fort Eustis, VASkills
- Financial analysis and budgeting
- Inventory management
- Franchise and property oversight
- Team development
- Performance evaluation
- Hotel operations management
- Renovation oversight
- Guest satisfaction and quality assurance
- Event and conference management
Certification
- OnQ certified
- Opera certified
References
References available upon request.
Timeline
General Manager
Sonesta Essential Savannah
07.2024 - Current
General Manager
Glo by Best Western Hotel
06.2021 - 07.2024
General Manager
Baymont inn & Suit Hotel
11.2019 - 06.2021
Fleet Dispatcher
ASF Trucking Company
10.2015 - 11.2019
Assistant General Manager
Wingate/Holiday Inn
12.2011 - 10.2015
Associate of Arts -
St. Leo College
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