Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammy Gremes

Hibbing,MN

Summary

Proactive Bank Manager with extensive experience in enhancing customer satisfaction through efficient processes and exceptional service. Skilled in branch administration, cash management, and staff development, consistently meeting performance targets. Known for strong problem-solving abilities and maintaining stringent confidentiality standards, bringing operational excellence and leadership to new opportunities.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Bank Manager

First National Bank
02.2019 - Current
  • Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
  • Collaborated with team members to meet or exceed branch performance targets consistently.
  • Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
  • Handled ordering money from the federal bank.

Assistant Bank Manager

Northridge Community Credit Union
11.2017 - 02.2019
  • Optimized branch efficiency through periodic review of staffing levels, adjusting as needed based on transaction volume trends.
  • Coordinated staff training programs, equipping employees with essential skills for success in their roles.
  • Conducted regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
  • Facilitated open communication channels between staff members and senior leadership, promoting transparency in decision-making processes.

Sales Associate

JCPenney
11.2016 - 07.2017
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Breakfast Manager

McDonald's
10.1997 - 01.2015
  • Implemented marketing strategies to promote the restaurant''s breakfast offerings on social media platforms and through print advertisements, driving increased traffic.
  • Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
  • Assisted with training and development of food and beverage team.
  • Collaborated with the executive chef to create seasonal promotions that attracted new customers and generated increased revenue.
  • Attended school for basic shift managing and food safety.
  • Was rated 3rd in the company for customer service and serving times.

Education

GED -

Cotton Senior High
Cotton, MN
05-1987

Skills

  • Operational Efficiency
  • Branch Administration
  • Cash Management
  • Credit analysis
  • Budget Planning
  • Loan Processing
  • Willing to Learn
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Multitasking
  • Excellent Communication

Certification

  • Food Safety : 1996-2016
  • Presidents Award : 1998 and 1999
  • Cuna Mutual Insurance : 2018
  • State of MN - Credit Counselor

Timeline

Bank Manager

First National Bank
02.2019 - Current

Assistant Bank Manager

Northridge Community Credit Union
11.2017 - 02.2019

Sales Associate

JCPenney
11.2016 - 07.2017

Breakfast Manager

McDonald's
10.1997 - 01.2015

GED -

Cotton Senior High

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Tammy Gremes