Tammy Griffith
Blanchard,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Recovery Specialist III
Chickasaw Nation Industries
03.2011 - Current
- Assist with recovering money for Medicare
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Strive to meet quality/production goals
- Filtered diagnosis codes to see if related to injuries to case
Case Analyst
Chickasaw Nation Industries
07.2009 - 03.2011
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Processed cases and issued demands
- assisted with new hires
Customer Service Representative Agent
Chickasaw Nation Industries
03.2009 - 07.2009
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
Supervisor
Convergys
01.2001 - 03.2009
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Data Analyst
Convergys
08.1997 - 01.2001
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
All-Star Team Member
KFC
09.1992 - 08.1997
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Prepared customer orders
Education
No Degree -
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Yukon High School
Yukon, OK05.1994
Skills
- Documentation abilities
- Settlement Negotiation
- Goal Setting
- Multi-tasker
Timeline
Recovery Specialist III
Chickasaw Nation Industries
03.2011 - Current
Case Analyst
Chickasaw Nation Industries
07.2009 - 03.2011
Customer Service Representative Agent
Chickasaw Nation Industries
03.2009 - 07.2009
Supervisor
Convergys
01.2001 - 03.2009
Data Analyst
Convergys
08.1997 - 01.2001
All-Star Team Member
KFC
09.1992 - 08.1997
No Degree -
Oklahoma City Community College
High School Diploma -
Yukon High School
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