Tammy Griffith
Blanchard,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Recovery Specialist III
Chickasaw Nation Industries
Oklahoma City, OK
03.2011 - Current
- Assist with recovering money for Medicare
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Strive to meet quality/production goals
- Filtered diagnosis codes to see if related to injuries to case
Case Analyst
Chickasaw Nation Industries
Oklahoma City, OK
07.2009 - 03.2011
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Processed cases and issued demands
- assisted with new hires
Customer Service Representative Agent
Chickasaw Nation Industries
Oklahoma City, OK
03.2009 - 07.2009
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
Supervisor
Convergys
Moore
01.2001 - 03.2009
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Data Analyst
Convergys
Moore, OK
08.1997 - 01.2001
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
All-Star Team Member
KFC
Yukon, OK
09.1992 - 08.1997
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Prepared customer orders
Education
No Degree -
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Yukon High School
Yukon, OK05.1994
Skills
- Documentation abilities
- Settlement Negotiation
- Goal Setting
- Multi-tasker
Timeline
Recovery Specialist III
Chickasaw Nation Industries
03.2011 - Current
Case Analyst
Chickasaw Nation Industries
07.2009 - 03.2011
Customer Service Representative Agent
Chickasaw Nation Industries
03.2009 - 07.2009
Supervisor
Convergys
01.2001 - 03.2009
Data Analyst
Convergys
08.1997 - 01.2001
All-Star Team Member
KFC
09.1992 - 08.1997
No Degree -
Oklahoma City Community College
High School Diploma -
Yukon High School