Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Hall

Springfield,MA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. The Organization setting gave me great experience with problem solving and making calls to improve learning. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

Customer Service Specialist

Helping Hands Network
Springfield , MA
2020.02 - 2022.04

This opportunity was ended due to covid and the pandemic . The employment was based out my home with hopes of helping parents who have children in the public schools ,and due to pandemic their child needs remote Learning. This was non-profit and work we perform to help families during the pandemic. Unfortunately, with the pandemic ending and no available funding the program ended.

Teacher and Substitute Teaching

City Of Springfield
Springfield, , MA
2008.04 - 2019.04

The tasks required me to follow classroom plans by teacher to continue student education plans and to reinforce core concepts. Repeatedly worked with very challenging students and make plans to solve problems with their daily classroom routines. I learned to make calls to Parents to maintain the students learning and completion of homework assignments.

Special Education Teacher

Bellamy Middle School
Chicopee, Massachusetts , MA
2004.02 - 2008.09

I enjoyed the tasks of classroom management and problem solving. The position required me to make calls to parents, and help collaborate better relations between other students and staff. The communication skills and interpersonal skills were utilized in this job. My College and internships prepared me for Social Services and a customer service background.

Education

BBA - MSW

Springfield College
Springfield, MA
05.2012

Bachelor of Arts - Social Sciences

American International College
Springfield, MA
05.1999

Skills

  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Call Documentation
  • Effective Written and Verbal Communication

Timeline

Customer Service Specialist

Helping Hands Network
2020.02 - 2022.04

Teacher and Substitute Teaching

City Of Springfield
2008.04 - 2019.04

Special Education Teacher

Bellamy Middle School
2004.02 - 2008.09

BBA - MSW

Springfield College

Bachelor of Arts - Social Sciences

American International College
Tammy Hall