Tammy Hampton
Cordova,TN
Summary
Professionally trained Workers compensation Billing specialist with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Workers compensation billing specialist with 5 years experience in healthcare. Skilled in providing Patients & Pharmacies assistance with injured patients on workers compensation and Auto injuries scheduling appointments and preparing patient charts. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Customer Service Manager with more than 6 years of professional customer service and leadership experience. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential. Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance.
Overview
18
18
years of professional experience
Work History
Billing Agent
YMCA
Cordova, TN
08.2020 - Current
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Completed training and worked effectively under high-pressure client services environments.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Updated accounts with latest personal details and payment information.
- Pursued and processed payments for outstanding balances.
Alarm Dispatcher/Collections
Sentry Net Alarm Dispatch
Memphis, TN
01.2015 - 03.2020
- Promptly responded to inquiries and requests from prospective customers.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Identified individual development needs with appropriate training.
- Managed work flow to exceed quality service goals.
- Coordinated and set up meeting materials, presentations and audiovisual systems
- Maintained office supplies, distributed mail, and processed invoices for payment
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes
- Responded to inquiries by answering telephone calls, in-person questions and emails
- Analyzed issues and employed improvement processes
- Monitored 35-employee team while handling day-to-day accounting processes and financial accuracy
Administrator Coordinator ,ADPPayroll,Accounts Payable,Book-Keeper ,Receiver ,Scan Assistant
Sprouts Farmers Market
Lakeland, Tn
01.2015 - 10.2019
- Prepared financial pages for presentation to senior management.
- Managed office supplies, vendors, organization and upkeep.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized all new hire, security and temporary paperwork.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Maintained daily bookkeeping report.
- Pulled internal reports as requested (salaries, bonuses, hours worked)
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Addressed and resolved general payroll-related inquires.
- Entered personnel and subcontractor data into a central database.
- Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.
- Gathered personnel records from all employees from each department.
- Evaluated timecards for accuracy on the regular and overtime hours.
- Researched all payroll, COBRA, disability and FMLA issues.
Workers compensation-Auto injury Specialist /Pharmacy Help Desk/Collections
Stoneriver Pharmacy Solutions
Memphis , TN
05.2010 - 02.2016
- Authorized drug refills and provided detailed prescription information to pharmacy
- Billing And Coding
- Payers Relations .Speaking with insurance carriers.
- Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
- Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
- Receptively answered customer questions and helped locate in pharmacy.
- Directed multiple client accounting system conversions into web-enabled Oracle financial platform.
- Assisting Work Comp Patients
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
- Receptively answered customer questions and helped locate desired items in pharmacy.
Education
High School Diploma -
Raleigh Egypt High School
3970 Voltaire Ave Memphis2001
Skills
- Effective problem solver
- Effective workflow management
- Adherence to high customer service standards
- Expertise in invoice and payment transactions
- Store management
- Inventory management
- Skilled in call center operation
- Exceptional telephone etiquette
- Accounts payable specialist
- Excellent time management skill
- New employee onboarding
- Human resources records
- Meeting preparation
Timeline
Billing Agent
YMCA
08.2020 - Current
Alarm Dispatcher/Collections
Sentry Net Alarm Dispatch
01.2015 - 03.2020
Administrator Coordinator ,ADPPayroll,Accounts Payable,Book-Keeper ,Receiver ,Scan Assistant
Sprouts Farmers Market
01.2015 - 10.2019
Workers compensation-Auto injury Specialist /Pharmacy Help Desk/Collections
Stoneriver Pharmacy Solutions
05.2010 - 02.2016
High School Diploma -
Raleigh Egypt High School
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