Tammy Hanauska
25297 E Welches Rd #65 Welches,OR
Summary
Dynamic professional with extensive experience in guest relations and reservation management at Uhaul Moving And Storage. Proven ability to resolve conflicts and enhance customer satisfaction through effective problem-solving. Skilled in payment processing and time management, consistently ensuring exceptional service and operational efficiency in high-pressure environments.
Overview
25
25
years of professional experience
Work History
Hotel Front Desk Clerk
Whispering Woods Resort
Welches , OR
02.2025 - Current
- Issued room keys and escort instructions to bellhops.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Assisted guests at check-in, providing information on various services within hotel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Assisted guests with check-in and check-out procedures as needed.
Dump Truck Dispatcher
Presto Homes
Clackamas , OR
05.2022 - 04.2024
- Negotiated rates with third-party carriers for outsourced transportation needs.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Addressed questions, problems or requests for service or equipment.
- Adhered to safety regulations while monitoring vehicle performance throughout trips.
- Scheduled maintenance for transportation vehicles to minimize downtime and extend vehicle lifespan.
Reservations Manager
Uhaul Moving And Storage
Clackamas , OR
05.2015 - 12.2021
- Maintained accurate records of customer interactions and transactions in the system database.
- Assisted guests daily, providing exceptional service and effective problem-solving.
- Researched and resolved customer issues.
- Responded promptly to all customer complaints regarding reservations services.
- Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.
- Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Business Accountancy
Heald
Portland, ORSkills
- Guest relations
- Reservation management
- Payment processing
- Conflict resolution
- Problem solving
- Time management
Accomplishments
- Presidents List
- Deans List
- Perfect Attendance Award
References
References available upon request.
Timeline
Hotel Front Desk Clerk
Whispering Woods Resort
02.2025 - Current
Dump Truck Dispatcher
Presto Homes
05.2022 - 04.2024
Reservations Manager
Uhaul Moving And Storage
05.2015 - 12.2021
Some College (No Degree) - Business Accountancy
Heald
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