Tammy Hansen

• Answer reference questions via phone, email, or in person for the general public and state government employees
• Provide collection development support by developing a monthly list of monographs to purchase to build and fill gaps in collections
• Greet library guests at reference desk daily with upbeat and optimistic approach.
• Copy controlled reference materials and collect fees.
• Assist library patrons with resolving computer problems.
• Manage reserve desk collection of reference materials.
• Track and report broken/dead links to the IT department for repair, providing them with correct url.
• Aided with migration to new discovery platform.
• Reviewed over 7,500 titles for weeding project.

• Oversee reservations, operations, maintenance, administration, and improvement of the rentals
• Prepare budgets and financial reports for the rentals
• Maintain records of rental activity, maintenance, and operating costs
• Plan, schedule, and coordinate general maintenance, major repairs, and remodeling.
• Evaluate and make changes in rental pricing strategies to remain competitive in market.

College of Arts and Sciences

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
• Created and managed relational database to store information for reference, reporting and analysis.
• Administered budgets for three units, including a grant.
• Generated reports and typed letters in Word.
• Recorded meeting minutes to provide historical account of actions.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Monitored office calendars to plan meetings, activities and travel to maximize productivity.
• Scheduled office meetings for staff.
• Edited documents to improve accuracy of language, flow and readability.
• Created detailed expense reports to facilitate reimbursement for business expenses incurred.
• Aided associate dean in determining annual graduate tuition waiver allocations, and administered expenditures for 16 departments.
• Interpreted policies regarding state and university records management.
• Coordinated with IT manager on design and format of the College Office website, utilizing HTML.
• Processed bills and initiated requisitions.
• Established a paperless procedure for both tuition waiver and college election processes.

College of Arts and Sciences

• Hired, trained, and supervised student staff
• Performed general office duties
• Assisted in planning and coordinating annual college events
• Filed confidential personnel documents and tracked retention dates
• Served as liaison between the college office and other university offices and acted as department inventory steward.
• Evaluated employee records and productivity and submitted evaluation reports.
• Coordinated and aligned office schedules and disseminated important work information to employees.

Office of Student Conduct and Community Responsibilities

• Hired, trained, scheduled, and supervised student support staff.
• Implemented and oversaw semester-long project involving the disposition of over 3,000 paper-based student conduct files
• Aided students with the conduct process and their sanctions
• Maintained confidential electronic and paper student conduct files, releasing information in compliance with FERPA regulations
• Created user’s guide for the web-based discipline system, and student worker and graduate assistant handbooks
• Processed bills for payment for two units and monitored their operating budgets
• Served as unit liaison for two internal departments and one local law enforcement department
• Provided statistical reports within department, as well as to the Dean of Students and President’s offices.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Maximized clerical staff productivity by reorganizing training program and effectively supervising seven employees.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed six calendars to strategically coordinate meetings, appointments and events.