Tammy Harding
Fruitland Park,FL
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Self-motivated, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
40
40
years of professional experience
Work History
Corporate Coordinator
Strada Services
2022.08 - Current
- Implemented new office procedures to streamline daily operations, increasing overall efficiency.
- Facilitated cross-departmental collaboration to achieve company-wide objectives.
- Helps company navigate and keep abreast of The Villages expectations and procedures.
- Handles customer service issues as needed
- Trains on systems and how to best implement
Office Manager
Munn's Sales And Service
2011.04 - 2022.08
- Defined clear targets and objectives and communicated to other team members.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained associates in call center how to always be positive while handling difficult customers
Sales Manager
JCPenney
2004.09 - 2011.02
- Resolved problems with customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Evaluated performance against goals and implemented appropriate development plans.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Merchandise Manager
JCPenney
1984.07 - 2004.09
- Developed budgets for each departments merchandise for the year.
- Purchased merchandise for the departments I was in charge of, taking into account advertised items.
- Developed and proofed local advertising
- Developed and tracked metrics to measure supplier performance and cost savings.
- Scrutinized purchasing data to identify areas for improvement and cost savings.
- Analyzed sales data to identify trends, gauge product performance, and inform future purchasing decisions.
- Managed high-performing team members, providing ongoing coaching and development opportunities for career advancement.
Education
Bachelor of Science - Marketing
Florida Southern College
Lakeland, FL05.1984
Associate of Science -
South Florida Community College
Avon Park, FLSkills
- Cross-Functional Collaboration
- Process Improvement
- Database Administration
- Customer Service Management
- Staff Management
- Data Entry
- Phone and Email Etiquette
Timeline
Corporate Coordinator
Strada Services
2022.08 - Current
Office Manager
Munn's Sales And Service
2011.04 - 2022.08
Sales Manager
JCPenney
2004.09 - 2011.02
Merchandise Manager
JCPenney
1984.07 - 2004.09
Bachelor of Science - Marketing
Florida Southern College
Associate of Science -
South Florida Community College
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