Tammy Haste
Nursing
Somerset,KY
Summary
Seasoned registered nurse with 28+ years experience in home health and longterm care. Passionate about the geriatric population with a purpose of helping this vulnerable population live their best quality of life.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work History
MDS Coordinator
Somerset Nursing And Rehab
Somerset, KY
01.2020 - Current
- Careplan development
- Review of careplans with family and residents
- Maintenance of careplan
- PDPM development to provide best resident care while being paid appropriately for that care
PRN RN
Bridgeway Institute Of Kentucky
SOMERSET, KY
09.2019 - 12.2020
- Provide nursing care to patients who are detoxing from drug and alcohol addictions
- Administer drugs intravenously to assist in the withdrawal process
- Provide education to patient and family on plan of care following completion of their treatment
- Collaborate with physician and care team on patient plan of care
- Make necessary referrals at discharge
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
RN Director of Community Relations/Referral Development
ContinueCare Hospital At Baptist Hospital
Corbin, Kentucky
09.2018 - 03.2019
- Oversee admissions
- Business Development
- Maintain census
- Represent and serve at community events for senior population
- Serve as a liaison/advocate for employees, physicians, referral sources, patients and families
- Establish and maintain mutually beneficial relationships in the community
- C Suite meetings and interactions, reported directly to the CEO
- Implemented marketing strategies
- Designed, developed and tested form to decrease turn around time on prior authorization from commercial payers
- Assessed budget plans and present costs to forecast trends and recommend changes
- Assessed employee performance and developed improvement plans
- Resolved escalated customer issues in timely manner
- Executed local and regional marketing and branding initiatives to drive sales within existing and prospective accounts
RN Marketing Director
Preferred Care Cumberland Nursing And Rehab
Somerset, KY
01.2017 - 08.2018
- Development and implementation of our product line
- Development and marketing our brand in our community
- Responsible for development of collateral, social media and public relations
- Serve as a liaison with physicians, hospitals, patients and their families
- Maintain average daily census by payer type
- Served at Active Day Care, Alzheimer's Respite Center, Senior Citizen Centers, Caregiver Support Group, Senior Friends, Relay for Life, Active Chamber Ambassador
- Oversaw ongoing market research that targeted key customer demographics and used information to proactively adjust future marketing plans
RN Area Clinical Liaison
Preferred Care
Lexington, KY
01.2017 - 12.2017
- Build a pipeline of new business in assigned territory
- Evaluate patients to establish if our facility can meet the medical needs of the patient
- Educate referral sources on our service area and modalities that each of our 21 SNIF facilities offer
- Market 21 facilities across KY that offer Lifetime Care, Acute Rehab, Hospice Care
- Prepared marketing reports weekly, by collecting and summarizing sales data
- Increased sales and brand exposure by developing new collateral and sales materials and optimizing target audience reach
RN Patient Care Representative
LHC Group Lifeline Home Health
Richmond, KY
01.2015 - 01.2017
- Coordination of care from Hospital, Rehab to Home
- Rehab and hospital visitation with prospect and current patients
- Educate referral sources on our services
- Provide education and life enrichment activities to seniors in the community
- Represent Lifeline Home Health (LHC Group) in all community functions such as Relay for Life, Alzheimer's Walk Planning Committee, and the Council on Elder Maltreatment Prevention
- Committee/Board Member for Richmond Senior Citizen Center
- Prospect for new accounts
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
Director of on Call & Care Management
LHC Group
01.2011 - 01.2015
- Tier 3 Information Systems HCHB Help Desk Support for all Hospice and Home Health agencies across LHC Group in 26 states serving 300 offices across the U.S
- Transitioned IS Help Desk On Call to Point On Call for cost savings
- Supervised team of RNs and Generalist who were responsible for all back office functions within HCHB after hours M-F, weekends and holiday
- Super user of HCHB software and had to learn every role in the system and responsible for leading the team for over 300 agencies across the United States
- Problem solve all software issues after normal business hours
- Telax Call Center implementation for department receiving over 1000 calls and 500 emails per day
- Oversee 47 telecommute RNs and Coders responsible for documentation audits and ICD coding of the Oasis Data Set
- Navigating staff through multiple process and system changes in an effort to create a more user friendly workflow
- Customer Service training of all employees
- Budget Development
- Process Development
- Development of Job Descriptions and training of all staff
- Applied customer feedback to develop process improvements and support long-term business needs.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recruited and hired top performers to add talent and value to department.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Supervised labor costs and departmental expenses to remain in line with budget.
Director Of Nursing Lifeline Private Duty
Lhc Group Inc.
01.2008 - 01.2009
- Manage the care of ventilator population in a cost effective manner and private pay non-skilled clients
- Operating margin maintained in the green
- Sales and marketing for private duty
- Managed 34 prn employees
- Achieved competency in caring for ventilator dependent patients and overseen competency of RN's and LPN's caring for those patients
- Actively assisted in the development of Private Duty Policy for LHC Group
- Coordinated flu shot clinics and tb testing clinics for large employer groups
- Collaborated with staff, management and external groups to coordinate patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Performed rounds to observe care and interview staff, residents and families.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
Director Of Central Intake And Call Back Program
Lhc Group Inc.
01.2006 - 01.2013
- Oversee a care transition department for states of Washington, Oregon, and Kentucky for Home Health and Hospice
- Provide Director of Nursing and Team Leader assistance for HCHB agencies both remotely and onsite as needed in 26 states and 300 offices across the US
- Provide HCHB POC on call to all of Gateway and Coastal Divisions
- Ability to maintain departmental budget
- Process Development
- Referral Source satisfaction surveys
- Liaison between clinical, sales, and referral sources
- Customer Service training of all employees
- Promote relationships with referral sources
- Onsite presentations with hospitals and JV partners across Kentucky and Idaho
- Served as point of contact for Lake Cumberland Regional Hospital to decrease Acute Care Hospitalization rates
- Home office report cards maintained in the Green
- Call Center development with proven success
- Oversee a program that offers advocacy to the elderly population and helps to maintain their independence in the community
- Revenue Contribution greater than $200,000 monthly
- Presentations via webex to LHC Group employees every 2 weeks on LHC Direct
- Ability to work with large diverse group of patients and colleagues
- Design patient surveys that identify new unmet medical needs, assist in quality improvement and outcomes, decrease hospital readmissions
- Monitor patient satisfaction with services and provide conflict resolution as needed
Education
Master of Science - Nursing
Walden University
Minneapolis, MN 2021 - 2023
Bachelors Degree - Nursing
Capella University
Minneapolis, MN2019
Associate Degree - Nursing
Midway University
Midway, KY1995
Skills
- Health Promotion
- Patient Education
- Primary Care
- Urgent Care
- Diagnosis and Treatment
Timeline
Master of Science - Nursing
Walden University
2021 - 2023
MDS Coordinator
Somerset Nursing And Rehab
01.2020 - Current
PRN RN
Bridgeway Institute Of Kentucky
09.2019 - 12.2020
RN Director of Community Relations/Referral Development
ContinueCare Hospital At Baptist Hospital
09.2018 - 03.2019
RN Marketing Director
Preferred Care Cumberland Nursing And Rehab
01.2017 - 08.2018
RN Area Clinical Liaison
Preferred Care
01.2017 - 12.2017
RN Patient Care Representative
LHC Group Lifeline Home Health
01.2015 - 01.2017
Director of on Call & Care Management
LHC Group
01.2011 - 01.2015
Director Of Nursing Lifeline Private Duty
Lhc Group Inc.
01.2008 - 01.2009
Director Of Central Intake And Call Back Program
Lhc Group Inc.
01.2006 - 01.2013
Bachelors Degree - Nursing
Capella University
Associate Degree - Nursing
Midway University
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