Tammy Hatch
Sanford,ME
Summary
Proven expertise in customer service honed at Oyster River Veterinary Hospital. Excelled in fostering client loyalty and streamlining operations, significantly enhancing customer satisfaction. Demonstrates exceptional problem-solving abilities and active listening, ensuring efficient and effective client relations.
Overview
27
27
years of professional experience
Work History
CSR/Tech Assistant
Oyster River Veterinary Hospital
07.2014 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
- Assisted with onboarding new clients and securing paperwork completion.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted veterinarians with exams
- Assisted techs with treatments
- Assisted clients in understanding instructions and medications
- Maintained and ordered prescription diets and samples
- Followed through with any communications needed between client phone calls and veterinarian or tech.
- Scheduled appointments for visits and surgeries
- Followed protocols for pre surgical exam needs
- Assisted clients in understanding vaccines and procedures needed..
Tech Assistant/Receptionist
Ocean Valley Veterinary
02.2006 - 07.2014
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
- Managed multiple tasks simultaneously while maintaining professionalism under pressure during high-traffic periods at the front desk.
- Assisted with appointment scheduling for clients, improving overall office organization and time management.
- Assisted veterinarian with exams and procedures
- Maintained and ordered supplies as needed
- Obtain patient history, symptoms, vaccine history and vitals
- Maintained client/patient files and records
Receptionist
Richard Steinmetz, DPM
03.1998 - 06.2004
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Medical Assistant
McIntosh College
Dover NH05-1996
Skills
- Customer Focus
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Scheduling
- Documentation
- Client Relations
- Microsoft Office Suite
- Customer Education
- Recordkeeping strengths
Timeline
CSR/Tech Assistant
Oyster River Veterinary Hospital
07.2014 - Current
Tech Assistant/Receptionist
Ocean Valley Veterinary
02.2006 - 07.2014
Receptionist
Richard Steinmetz, DPM
03.1998 - 06.2004
Medical Assistant
McIntosh College
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