Tammy Haun
Spanish Fork
Summary
Detail-oriented Care Team Assistant with expertise in front desk operations and customer service within behavioral health settings. Skilled in managing multi-line phone systems and maintaining client confidentiality. Recognized for improving appointment scheduling processes and enhancing client experiences.
Overview
9
9
years of professional experience
Work History
Care Team Assistant
Wasatch Behavioral Health
03.2023 - Current
- Enhanced visitor experience through effective management of front desk operations.
- Streamlined call routing via efficient coordination of multi-line phone system.
- Maintained welcoming reception area, ensuring positive first impressions for visitors.
- Resolved customer inquiries and concerns with professionalism and promptness.
- Scheduled appointments and updated client records to ensure operational efficiency.
- Managed client confidentiality, ensuring privacy of sensitive information.
Set up
Security Home Mortgage
10.2020 - 03.2023
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Completed verification of employment for clients loans.
- Set up and worked with clients insurance companies for their insurance for mortgage loans.
- Set up and worked with Title companies for clients new mortgage loans.
- Worked with different HOA's to get the required information for loan requirements.
- Worked with loan officers to provide new realtors with essential resources, marketing materials to generate business growth.
Cashier
Walmart Neighborhood Market
03.2017 - 09.2020
- Enhanced customer satisfaction by accurately processing transactions efficiently.
- Improved shopping experience by assisting customers with product inquiries.
- Maintained balanced cash registers at shift end through diligent cash management.
- Trained new employees on customer service best practices and checkout procedures.
- Reduced wait times during peak hours, streamlining service flow and efficiency.
- Resolved customer issues effectively, leading to positive relationships and repeat business.
Education
High School Diploma -
American Fork High School
American Fork, UTSkills
- Organization skills
- Time management
- Telephone skills
- Greeting and seating clients
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Front desk operations
- Customer service
- Records maintenance
- Billing
Timeline
Care Team Assistant
Wasatch Behavioral Health
03.2023 - Current
Set up
Security Home Mortgage
10.2020 - 03.2023
Cashier
Walmart Neighborhood Market
03.2017 - 09.2020
High School Diploma -
American Fork High School