Customer-focused professional with successful 10+-year career the human services sector. Dynamic successful applying team leadership and client focused trauma informed care in busy business environment.
Hi, I’m
Tammy Hayes
Manager
Buffalo,NY
Summary
Overview
26
years of professional experience
Work History
Catholic CharitiesBuffalo, NY
Employment Specialist
05.2023 - Current
Job overview
- Matched clients to open positions based on skills and work requirements.
- Maintained records of consumer employment activity such as potential and current employers.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Recognized client employment barriers and devised strategies to resolve.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Led job readiness and career-building workshops to uplift client confidence.
Keller WilliamsBuffalo, NY
Real Estate Agent
09.2021 - Current
Job overview
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Presented purchase offers to sellers for consideration.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Communicated with clients to understand property needs and preferences.
Catholic CharitiesBuffalo, NY
Housing Case Manager
11.2021 - 04.2023
Job overview
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided patient and family education on available resources and self-care strategies.
- Conducted in-home visits to provide supportive services.
- Developed individual treatment plans and provided counseling to patients.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Developed partnerships with community organizations to expand services and referrals.
- Managed caseload to satisfy multiple patients with diverse needs.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Maintained detailed records of patient progress, documentation of services and case notes.
Catholic CharitiesBuffalo, NY
Jumpstart Educator
10.2019 - 10.2021
Job overview
- Built relationships and communicated with parents to provide best learning environment for children.
- Provided 1:1 in school and at home tutoring for in school youth involved with the Juvenile Justice System
- Chose materials and developed lesson plans to enhance skills for individual students.
- Collaborated with adults and children to provide safe and educational experience.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.
- Conducted weekly communication with Juvenile Probation officers to implement treatment planning and monitor progress.
InstacartBuffalo, NY
Shopper
06.2017 - 09.2019
Job overview
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
NACABuffalo And Rochester, NY
Regional Office Manager
01.2010 - 06.2017
Job overview
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized and updated databases, records and other information resources.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Assisted individuals in applying for mortgages, addressed any complaints or concerns.
- Grew the Buffalo office from being one of the lowest performing offices in the country to consistently being one of the top 10 offices. Opened and grew Rochester office to one of top 10 offices within 1 year.
CAO Head Start ProgramBuffalo, NY
Family Partner
07.2008 - 12.2009
Job overview
- Assisted parents and caregivers in meeting youth needs through education, targeted support, coaching and guidance.
- Helped caregivers and family to understand mandates and perspectives of other team members while navigating through social services systems.
- Supported clients from diverse communities with specific, tailored programming, promoting diversity, equity and inclusion in healthcare and social programs.
- Provided coaching and support for caregivers, advocating to make informed choices for family despite unprecedented challenges.
- Responsible for enrolling youth ages 6 weeks to 2 years into head start program
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
WalmartWilliamsville, NY
Department Manager
01.2006 - 06.2008
Job overview
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Erie CountyBuffalo, NY
Child Protection Worker
05.2007 - 04.2008
Job overview
- Wrote descriptive and accurate impending and present danger assessments and family functioning assessments.
- Investigated alleged abuse, neglect and abandonment of children to determine abusive or unsafe conditions.
- Reviewed existing case records for available information to formulate plans of treatment and develop short- and long-term goals.
- Collected information through observation and interviews with children, parents, relatives and neighbors.
- Assisted families in navigating government agencies and accessing entitlement benefits.
- Attended hearings and depositions in family court.
Aids Community ServicesBuffalo, NY
Case Manager
06.2003 - 08.2005
Job overview
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
WegmansBuffalo, NY
Produce Clerk
06.1997 - 06.2001
Job overview
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Canisius CollegeBuffalo, NY
Bachelor of Science from Psychology
01.2005
University Overview
Skills
- Regulatory Requirements
- Internal Communications
- Organizational Standards
- Eligibility Requirements
- Business Operations
- Obtaining Referrals
- Operational Efficiency
- Employee Performance Reviews
- Organizational Systems
- Service Delivery
- Microsoft Office
- Program Planning
- Hiring and Training
- Records Documentation
- Case Management
- Motivational Strategies
- In-Person and Telephone Interviewing
- Vendor Relationship Management
- Financial Management
- Team Leadership
Timeline
Employment Specialist
Catholic Charities
05.2023 - Current
Housing Case Manager
Catholic Charities
11.2021 - 04.2023
Real Estate Agent
Keller Williams
09.2021 - Current
Jumpstart Educator
Catholic Charities
10.2019 - 10.2021
Shopper
Instacart
06.2017 - 09.2019
Regional Office Manager
NACA
01.2010 - 06.2017
Family Partner
CAO Head Start Program
07.2008 - 12.2009
Child Protection Worker
Erie County
05.2007 - 04.2008
Department Manager
Walmart
01.2006 - 06.2008
Case Manager
Aids Community Services
06.2003 - 08.2005
Produce Clerk
Wegmans
06.1997 - 06.2001
Canisius College
Bachelor of Science from Psychology
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