Tammy Headley
Retail Store Manager
Ashland,NE
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
34
34
years of professional experience
Work History
Retail Store Manager
QC SUPPLY - SCHUYLER
SCHUYLER, United States
02.2020 - Current
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Examined merchandise to verify correct pricing and attractive displays.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Optimized store displays and appearance via strategic merchandising.
- Hired, trained and supervised retail team members.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Created employee schedules to align coverage with forecasted demands.
- Handled cash deposits and reconciliation of POS.
- Directly worked hand in hand with Procurement buyers and attended multiple buying shows.
Material/Logistics Assistant
QC Supply
Mead, NE.
06.2019 - 01.2020
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Recorded daily journal/warranty/job return forms to correct location.
- Maintained clean and safe warehouse environment.
- Generated, distributed and filed copies of all billing paperwork.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Documented received materials into Navision system.
- Generated documentation and information required for customer shipments.
- Worked with vendors to schedule daily pickups and weekly deliveries.
Assistant Manager/Manager
QC Supply
Elkhorn, NE.
01.2010 - 08.2018
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Completed inventory audits to identify losses and project demand.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Input weights, charges, discrepancies and other data in Starship.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Compiled financial data to comply with budget.
- Developed strategy to increase sales and drive profits.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Created employee schedules to align coverage with forecasted demands.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
CEO / Owner
Tammy's Cleaning
Elkhorn, NE.
07.2001 - 01.2010
- Led organization, established business direction and actualized operational plans to meet goals.
- Established start-up of Tammy's Cleaning company, overseeing strategic planning, market analysis, product development and regulatory compliance.
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Restocked supplies, replacing toiletries, liners and soaps.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Manager
Godfather’s
Elkhorn, NE.
10.1995 - 01.2009
- Trained employees on store security, monetary procedures and customer service expectations.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Contributed to merchandising ideas at team sales meetings to increase sales.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Oversaw POS operations and cash management to reduce errors.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Maintained current accounts and deposited funds to keep on-site cash low.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
Associate of Applied Science - Travel & Tourism
Cloud County Community College
Concordia, KS 08.2022 -
Skills
Customer-focusedDeadline-driven
Inventory Control
POS
Team leadership and coaching
Order management
Meticulously detail-oriented
Accurate money handling
Merchandising
I-solved Scheduling
Dependable and reliable
Strong multi-tasking
Staff training and development
Opening and closing procedures
Bank deposit procedures
Goals and performance
Accomplishments
- Promoted from Assistant manager to Manager.
- Selected as RPS for Purina.
- Led team to achieve monthly and year end goals, earning recognition from upper management and financial reward.
- Consistently maintained high customer satisfaction ratings.
- Developed relationships with new customers and increasing sales.
References
Gary Lux
Network Administrator
Qc Supply
402.270.3355
Bob Kruger
Procurement Buyer
Qc Supply
402.276.7253
Kelly Kracht
Sales
TorcUp
402.218.8853
Timeline
Associate of Applied Science - Travel & Tourism
Cloud County Community College
08.2022 -
Retail Store Manager
QC SUPPLY - SCHUYLER
02.2020 - Current
Material/Logistics Assistant
QC Supply
06.2019 - 01.2020
Assistant Manager/Manager
QC Supply
01.2010 - 08.2018
CEO / Owner
Tammy's Cleaning
07.2001 - 01.2010
Manager
Godfather’s
10.1995 - 01.2009