Tammy Heape
Claremore
Summary
Compassionate Medical Support Assistant with a proven track record at Indian Health Service, excelling in patient communication and electronic health records management. Recognized for enhancing office efficiency and implementing care improvements, while maintaining HIPAA compliance and ensuring accurate patient records. Detail-oriented and a quick problem solver, dedicated to delivering exceptional patient care.
Overview
21
21
years of professional experience
Work History
Medical Support Assistant
Indian Health Service
08.2004 - Current
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Interviewed patients to verify and update clinical and demographic records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected and documented patient medical information such as blood pressure and weight.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient pulse oximetry.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Oriented and trained new staff on proper procedures and policies.
Education
High School Diploma -
Chelsea Public School
Chelsea, OKSkills
- Detail-oriented
- Exam room preparation
- Electronic health records management
- Medical transcription
- HIPAA compliance
- Patient scheduling
- Medical record assessment
- Patient communication
- Appointment scheduling
- Patient records maintenance
- Check-in coordination
- Communicating with patient families
- Disease prevention education
- Calm and level-headed under duress
- Electronic health records, previously
- EMR / EHR
- Medical records confidentiality
- Compassionate
- Family education
- Quick problem solver
Timeline
Medical Support Assistant
Indian Health Service
08.2004 - Current
High School Diploma -
Chelsea Public School
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