TAMMY Henderson

Highly organized and detail-oriented professional with excellent written, oral and interpersonal communication skills; an earned reputation for integrity, efficiency and professionalism.

• JP Morgan Chase, Phoenix, Arizona, Loan Processor/Step 1 Closer, 01/01/15, 12/31/16, Performed step 1 closing on all loans including TRID loans and HARP loans, Generated draft closing disclosures ensuring accuracy, Communicated with client lawyers in order to facilitate the process, Ensured proper documentation was secured and processed adhering to tight deadlines, Consistently exceeded production goals, Maintained positive and professional relationships with internal and external customers, Delivered excellent customer relations to retain/grow customer base
• LEVELLINE FRAMING, INC, Phoenix, Arizona, Executive Assistant, 01/01/10, 12/31/15, Provided executive-level admin support to the VP of Construction, Coordinated projects and events exercising ability to improvise and meet demanding deadlines, Composed correspondence as well as screened mail, Managed incoming phone calls filtering them according to the priorities of the day, Maintained confidentiality in handling major business decisions, files and documents
• BANK OF AMERICA, Phoenix, Arizona, Fraud Analyst II, 01/01/06, 12/31/10, Received coveted Quarterly Award of Excellence, Achieved status of top performer two quarters in a row, Managed a group of 15 associates in the absence of the manager, Delivered decision accuracy results for team members daily, Educated and mentored associates to ensure goals were achieved and deadlines were met