Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Tammy Hendrickson

Wylie,USA

Summary

Dynamic and results-driven Operations Executive with over 15 years of experience in leading large-scale, multi-site warehouse and supply chain operations. Proven expertise in strategic planning, P&L management, team leadership, and continuous improvement. Adept at fostering strong customer relationships, mentoring high-performing teams, and driving operational excellence through Lean Six Sigma methodologies.

Overview

17
17
years of professional experience

Work History

General Manager

CEVA Logistics
03.2020 - Current
  • Effectively provides leadership, communication, direction, and talent development for 3PL multiple distribution centers. Works with, manages, and ensures the Logistic Center’s management team are accountable for ensuring the appropriate resources are assigned to each account, all services provided meet or exceed established metrics, and maintaining a favorable P & L associated with the customer programs. Provides leadership for multi-site buildings with direct oversight of an Operations Team of 7 Direct Reports and 109 Indirect.
  • Successfully managed the Operational facilities through various stages from launch, change management to steady state operations with focus on processes management to meet KPI performance.
  • Managed customer relations to ensure scope is defined and met through a collaborative relationship and meeting high customer expectations.
  • Direct responsibility for managing site P&L upwards of 3.2M and maintaining a 16% GM.
  • Proven track record for creating high performing culture and teams.
  • Foster a learning environment and develops others. Provide coaching, performance reviews to direct reports and employee development.
  • Performs management functions of staff selection, compensation, development, discipline, performance reviews and/or terminations.
  • Help improve the continuous improvement culture and establish practices to drive process improvement mindset.
  • Manages and ensures consistent application of human resource processes including career development, performance management within area of responsibility.
  • Serve as an Ambassador for the Mentoring Program for up-and-coming leadership members.
  • Provide support and oversight to ensure audit performance is not only “green” but provides year over year improvement.

Sr. Operations Manager, N.A. Technology

SYNCHREON, INC.
04.2012 - 01.2020
  • Proven project management expertise and outstanding written and verbal communication skills; demonstrated experience working effectively in a fast-paced, high-pressure entrepreneurial environment with a strong desire to roll up my sleeves; and proven experience managing priorities and working effectively across several internal stakeholders. Provides leadership for 100M Square Foot 3PL distribution center with direct oversight of an Operations Team of 9 Direct Reports and 423 Indirect reports. Responsibilities include:
  • Plan and execute operational strategy, reporting, and tracking to ensure facility, system, and people readiness to meet the Distribution Center roadmap.
  • Manage complex teams during all launch phases of multiple stakeholder groups including real estate, recruiting, finance, operations, and reporting to Executive Leadership.
  • Develop the project plans, work with key stakeholders to define and manage deployment dates and manage the activities necessary to ensure successful execution of communications, candidate placements to ensure commitment and delivery to customer KPIs.
  • Own site process development for new facility launches.
  • Manage the Operational facility to consistently meet KPI metrics with customer satisfaction rating with a favorable P&L.
  • Develop and drive continuous process improvement initiatives so that the business can continue to scale its pace of innovation.
  • Manage process improvements and new projects in existing syncreon technology plants globally.
  • Develop strategies and onboard suppliers for the transportation network to include both syncreon and customer carriers depending on the solution.

Sr. Materials Planning Manager

GOODMAN NETWORKS, INC.
12.2008 - 04.2012
  • Built the Supply Chain Planning Department from the ground up hiring the team, implementing ERP systems, and putting into place robust operating procedures and metrics delivering results in forecasting, quality, cost, and on-time delivery. Created the Planning processes integrating customer and operational input into capacity and material availability models that deliver enhanced profitability.
  • Improved gross margins from 2.8% to 26.2% within 6 months, currently 32% through strategic supplier relations.
  • Achieved industry leading delivery performance by reducing lead times 66% (30 days to 10 days)
  • Improved on-time delivery from 60% to 99% within 5 months
  • Reduced inventory by 30% within first 120 days and have presently slashed by 55%.

Education

B.S. - Organizational Leadership

University of Central Oklahoma
Edmond, OK

A.S. - Criminal Justice

Northeastern A&M University
Miami, OK

Skills

  • Multisite Warehouse Operations
  • Strategic Planning and Execution
  • P&L and Budget Management
  • Continuous Improvement (Lean Six Sigma)
  • Team Leadership & Development
  • Customer Relationship Management
  • Supply Chain Optimization
  • ERP & WMP Implementation
  • KPI Development & Analysis
  • Bendor & Stakeholder Engagement

Timeline

General Manager

CEVA Logistics
03.2020 - Current

Sr. Operations Manager, N.A. Technology

SYNCHREON, INC.
04.2012 - 01.2020

Sr. Materials Planning Manager

GOODMAN NETWORKS, INC.
12.2008 - 04.2012

A.S. - Criminal Justice

Northeastern A&M University

B.S. - Organizational Leadership

University of Central Oklahoma

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Tammy Hendrickson