Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Hill

Stuart,OK

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Motivated Store Manager with 15 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.

Overview

22
22
years of professional experience

Work History

Retail Store Manager

ATT
03.2009 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Created employee schedules to align coverage with forecasted demands.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Submitted orders for new inventory.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.

Sales Associate

Walmart
06.2002 - 02.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Photo Lab Technician

Walmart
06.2002 - 06.2007
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Utilized Softwareto perform photo editing, retouching and restoration.
  • Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
  • Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
  • Displayed originality while utilizing Software to help customers create unique photo products.
  • Changed water and air filters on photo equipment to keep equipment in optimum condition.
  • Developed and processed film and picture CDs and restored photos using Software.
  • Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
  • Converted motionless photographs and motion picture film to CDs and DVDs.
  • Maintained a high-quality standard for all prints, consistently exceeding customer expectations.
  • Increased repeat business through exceptional customer service and attention to detail in photo editing processes.
  • Assisted in training new employees on proper lab procedures and best practices for optimal performance within their roles.
  • Troubleshot equipment issues quickly and efficiently, minimizing downtime and maintaining consistent production levels.
  • Optimized workflow efficiency by cross-training in multiple areas of the lab, increasing versatility in handling various tasks.
  • Provided technical support to customers, addressing any concerns or issues related to their orders promptly and professionally.
  • Boosted sales by creating visually appealing retail displays to showcase available products and services.
  • Contributed to team success by providing constructive feedback during regular meetings, fostering a collaborative atmosphere among fellow technicians.
  • Improved overall efficiency with thorough equipment maintenance and calibration procedures.
  • Collaborated closely with photographers to ensure desired results were achieved during the editing and printing process.
  • Streamlined production workflow by maintaining an organized and efficient work environment.
  • Reduced waste by monitoring chemical usage, optimizing the development process, and recycling materials when possible.
  • Collaborated with colleagues to complete large-scale projects on time and within budget constraints.
  • Enhanced customer satisfaction by ensuring timely completion of photo processing tasks.
  • Consistently met tight turnaround times without sacrificing the quality of final deliverables.
  • Developed strong relationships with clients through clear communication, understanding their unique needs, and delivering customized solutions.
  • Managed inventory levels effectively, ordering necessary supplies proactively while minimizing excess stock on hand.
  • Expanded service offerings by staying current on industry trends and implementing new techniques as needed.
  • Upheld strict quality control measures for all output materials, verifying color accuracy, image sharpness, and overall print quality before releasing finished products to customers.

Education

Associates - Medical

East Central State College
Ada, OK
05.2003

Skills

  • Customer Service
  • Strong multi-tasking
  • Retail Operations
  • Problem-Solving
  • Stockroom Management
  • Decision-making skill
  • Highly motivated
  • Friendly and outgoing

Timeline

Retail Store Manager

ATT
03.2009 - Current

Sales Associate

Walmart
06.2002 - 02.2009

Photo Lab Technician

Walmart
06.2002 - 06.2007

Associates - Medical

East Central State College

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Tammy Hill