Tammy Hill
New York,NY
Summary
Dynamic professional with a proven track record in customer service and collections, notably at Vanderbilt Mortgage. Excelled in roles requiring excellent communication skills and the ability to resolve complex issues efficiently. Skilled in Microsoft Excel and adept at improving customer satisfaction. Demonstrated ability to learn quickly, enhancing team capabilities and performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Associate
Macy's
Bronx, US
09.2016 - 09.2020
- Assisting customers with finding products and placing orders, performing cashier duties, helping with overflow, resolve incidents where customers are upset, and demonstrating problem-solving skills.
- Able to drive credit sales and applications
Concierge/Front Desk Agent
Guardian Services
White Plains, US
05.2018 - 03.2020
- Responsible for greeting and assisting large volumes of guest/visitors that come into the building
- Answering phones, handling company inquiries, working with contractors and vendors
- Administrative and clerical duties, answering phones, data entry, copier/fax, reports, security duties, conducting fire drills, fire and safety duties
- Working closely with building management and engineers, setting up and scheduling of conference rooms, arranging travel for guest, high traffic area/building
Receptionist
H&R Block
White Plains, US
01.2013 - 03.2020
- Answer phones, filing, setting appointments, fax, taking payments (POS), closing cash drawer, bank deposits
- First year tax professional
- Filing taxes using H&R Block TPS system, following all state and federal guidelines
Loan Management Specialist
American Institute
White Plains, US
02.2013 - 06.2017
- Working with students, faculty and lenders to help keep present and past borrowers from student loan default
- Making payment arrangements, offering counseling, assist with documents and forms
- Corresponding with outside agencies through fax, email, phone in order to obtain information
- Working with spreadsheets, sending daily reports
- Updating files and databases
- Assisting Vice President of Compliance
- Advise borrowers of options to keep account up to date, following legal guidelines relating to loans associated with The Department of Education, while maintaining borrower confidentiality and providing customer service
- Able to resolve account discrepancies and complaints
Call Center Representative - Collections Representative
Vanderbilt Mortgage
Greensboro, US
12.2004 - 11.2012
- Inbound and outbound call center
- Making payment arrangements and resolving account discrepancies, handling customer complaints, data entry using AS/400 system
- Fax, phones, email
- Promoted to Back end Collections
- Perform duties of collecting on overdue accounts, correspond with clients, attorneys, outside agencies and other third parties, through fax, email, phone in order to obtain information, secure collection of accounts, advise clients of alternative solutions for meeting their obligations
- Explain and interpret collection policies and procedures
- Follow strict guidelines relating to mortgage loan collection practices
- Maintain confidentiality of customers and company
- Customer Service duties also performed
Education
Associate of Applied Science (AAS) - Office System Technologies
GTCC
Jamestown, NC01.2000
Skills
- Microsoft
- Excel
- Typing
- Fax
- Filing
- Collections
- Customer Service
- Receptionist
- Customer Service Skills
- Cash Handling
- Management
- Sales
- Fast Learner
- Experience Working With Students
- Front Desk
Certification
Driver's license
References
- Rosemarie Klotz, Office Manager, H&R Block, 914-961-8299
- Joseph Goodman, Manager, Guardian Services, 516-740-0854
- Michelle Seratta, Property Manager, Cushman & Wakefield, 917-617-8589
- Tyrone Johnson, Portfolio Manager, Vanderbilt Mortgage, 336-307-8261
Personal Information
Authorized To Work: US
Timeline
Concierge/Front Desk Agent
Guardian Services
05.2018 - 03.2020
Retail Associate
Macy's
09.2016 - 09.2020
Loan Management Specialist
American Institute
02.2013 - 06.2017
Receptionist
H&R Block
01.2013 - 03.2020
Call Center Representative - Collections Representative
Vanderbilt Mortgage
12.2004 - 11.2012
Associate of Applied Science (AAS) - Office System Technologies
GTCC
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