Tammy Hines

• Support Staff 2003 - 2007
• Bookkeeping 2007 - 2010
• Kitchen Designer 2010 - 2020
• Assistant Manager 2020-2023
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Ordering/replenishing stock
• Scheduling coordinator
• Planned and presented project quotes for custom designs.
• Designed detailed kitchen layouts based on client needs, budgets and available supplies.
• Selected flooring, counters, cabinets and appliances based on client needs and budgets.
• Maintained relationships with installers and suppliers.
• Created comprehensive product lists based on finalized designs and budgets.
• Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
• Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
• Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
• Conducted client consultations to understand requirements and preferences.
• Utilized computer-aided design (CAD) software to create plans and mockups of room layouts.
• Collaborated with contractors and suppliers for smooth execution of design plans.
• Researched and stayed current on industry trends to incorporate new products into designs.
• Presented design proposals to clients to establish clear project expectations and goals.
• Developed space planning concepts, color palette selections, and textile presentations.
• Prepared product and layout documents implementing diverse design concepts.
• Specified appropriate products and materials to meet project objectives and design scheme.
• Devised project budgets to track expenses and avoid cost overruns.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Addressed customer needs and made product recommendations to increase sales.
• Tallied cash drawer at beginning and end of each work shift.
• Worked with floor team and managers to meet wide range of customer needs.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Processed refunds and exchanges in accordance with company policy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Owner - Little Tikes Childcare

Provide a caring and loving environment for childcare for ages 2 months - 10 yrs.

• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Entered data into system and updated customer contacts with information to keep records current.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Composed inter-office correspondence and provided product and service information to customers.
• Screened visitors and issued badges to maintain safety and security.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Followed up with customers to increase customer service with travel plans.
• Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
• Updated and maintained customer databases to increase customer retention.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Administered customer surveys to measure satisfaction with services and better understand desires and expectations.

• Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
• Assisted customers with ticketing and baggage check-in requirements.
• Managed passenger check-in by verifying customers' travel documentation.
• Tagged and transferred baggage from scales to designated conveyor belt.
• Sold, printed and reissued available tickets to customers at check-in.
• Monitored gate areas and addressed security situations with management.
• Communicated with site personnel by relaying information via radio calls.
• Disbursed and recorded appropriate gate passes.
• Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
• Produced and shared customer service reports to support management decision-making.