Tammy Hirschhorn
Berlin,USA
Summary
Dynamic professional with experience in case management and crisis intervention. Demonstrated ability to build relationships and ensure regulatory compliance, effectively supporting families and improving program outcomes. Expertise in conflict resolution and delivering exceptional customer service.
Overview
19
19
years of professional experience
Work History
Caregiver Coordinator, DCYF
STATE OF NH, DEPARTMENT OF HEALTH AND HUMAN SERVICES
Berlin, NH
09.2024 - Current
- Provided assistance and support to foster and kinship families caring for children in DCYF placements.
- Processed placement and respite requests for children needing out-of-home care per court orders.
- Collaborated with various departments to ensure successful placement outcomes until reunification occurs.
- Completed re-licensing of foster and kinship homes, updating home studies in compliance with He-C 6446 regulations.
- Participated in treatment team meetings for children under DCYF care.
- Recruited new foster families to expand available resources.
Bureau of Family Assistance
STATE OF NH, DEPARTMENT OF HEALTH AND HUMAN SERVICES
Berlin, NH
03.2017 - 09.2024
- Facilitated determination of eligibility for state resources like food stamps and Medicaid.
- Resolved customer service inquiries, addressing issues for distressed individuals.
- Navigated complex benefit systems to ensure accurate information delivery and error correction.
- Supported clients in understanding resources and application processes.
- Monitored new employees to ensure accurate processing of cases.
Child Protective Service Worker, DCYF
STATE OF NH, DEPARTMENT OF HEALTH AND HUMAN SERVICES
Berlin, NH
02.2020 - 09.2022
- Collaborated with court system and community service providers to address abuse and neglect issues.
- Completed comprehensive court reports, prepared detailed court orders, and testified at hearings.
- Ensured compliance with state and federal guidelines through teamwork with professionals.
- Managed all aspects of case management, maintaining thorough documentation.
- Engaged directly with challenging families to navigate sensitive discussions on childhood neglect, substance use, and domestic violence.
Shift Supervisor
NFI NORTH
Jefferson, NH
01.2015 - 08.2016
- Delivered direct care to teens in residential treatment, including role modeling and informal counseling.
- Implemented program schedule to enhance structure and routine.
- Maintained residence through regular upkeep and maintenance assistance.
- Supervised direct care staff, conducting evaluations, disciplinary actions, and recognition initiatives.
- Provided on-call support to address urgent needs promptly.
- Monitored program operations and collaborated with team for continuous improvement; attended monthly meetings.
Administrator
NHS HUMAN SERVICES
Harrisburg, PA
07.2012 - 11.2014
- Operated ten residential group homes for adults with co-occurring IDD and mental health issues within budget.
- Hired, trained, and supervised team supervisors, medical coordinator, office liaison, and training coordinator.
- Managed payroll, conducted employee evaluations, implemented disciplinary actions, and oversaw work schedules.
- Delivered training on regulations, programming, and treatment planning to ensure compliance.
- Monitored facility and resident safety while participating in incident management processes.
- Collaborated with corporate leadership to develop and implement effective policies and procedures.
- Facilitated monthly team meetings to promote communication and enhance operational efficiency.
Program Supervisor
NHS HUMAN SERVICES
Harrisburg, PA
07.2008 - 07.2012
- Provided administrative oversight for mental health residential program while adhering to budgetary constraints.
- Hired, trained, and supervised psychiatric technicians and LPNs to maintain program standards.
- Tracked employee training and immunization compliance in accordance with state regulations.
- Developed Standard Operating Procedures and assisted with policy modifications.
- Managed payroll, conducted employee evaluations, implemented disciplinary actions, and recognized outstanding performance.
- Created and supervised work schedules, ensuring adequate coverage during shortages.
- Delivered initial and ongoing training on regulations, programming, and treatment planning.
- Monitored facility, resident, and employee safety; participated in incident management processes.
Psychiatric Technician
NHS HUMAN SERVICES
Harrisburg, PA
05.2006 - 07.2008
- Delivered one-on-one interventions and supervised treatment plans for residents in care.
- Collaborated with interdisciplinary teams to ensure comprehensive resident support.
- Engaged residents in social skills training and daily living activities.
- Designed and implemented community-focused activities to enhance resident independence.
Education
Bachelor’s Degree - Behavioral Science
Granite State College
New Hampshire12-2014
Skills
- Case management and compliance
- Crisis intervention
- Customer service
- Records management
- Verbal and written communication
- Relationship management
- Conflict resolution
Timeline
Caregiver Coordinator, DCYF
STATE OF NH, DEPARTMENT OF HEALTH AND HUMAN SERVICES
09.2024 - Current
Child Protective Service Worker, DCYF
STATE OF NH, DEPARTMENT OF HEALTH AND HUMAN SERVICES
02.2020 - 09.2022
Bureau of Family Assistance
STATE OF NH, DEPARTMENT OF HEALTH AND HUMAN SERVICES
03.2017 - 09.2024
Shift Supervisor
NFI NORTH
01.2015 - 08.2016
Administrator
NHS HUMAN SERVICES
07.2012 - 11.2014
Program Supervisor
NHS HUMAN SERVICES
07.2008 - 07.2012
Psychiatric Technician
NHS HUMAN SERVICES
05.2006 - 07.2008
Bachelor’s Degree - Behavioral Science
Granite State College
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