Tammy Hofstad
Coon Rapids,MN
Summary
Results-oriented Financial Clearance Representative specializing in patient authorization and revenue cycle management. Skilled in navigating intricate processes with meticulous attention to detail, guaranteeing prompt account clearance and exceptional service. Dedicated professional with extensive experience in patient care coordination and financial clearance. Known for strong analytical skills and effective communication, consistently achieving departmental productivity targets and ensuring exceptional service for patients.
Overview
18
18
years of professional experience
Work History
Financial Clearance Representative Associate
OPTUM
Coon Rapids, Minnesota
02.2024 - Current
- Analyzed patient visit details to assess authorization requirements based on payor-specific criteria.
- Secured pre-service account clearance by obtaining necessary authorizations promptly.
- Mentored team members on revenue cycle complexities, payer challenges, and policy adherence.
- Consistently met department productivity targets and quality standards.
- Collaborated with team members to streamline operational processes.
Patient Care Coordinator
Allina Health Plastic Surgery
Coon Rapids, Minnesota
08.2008 - 02.2024
- Coordinated surgical appointments for multiple plastic surgeons, ensuring effective surgery scheduling.
- Verified payer eligibility and benefits, accurately interpreting results.
- Obtained prior authorizations for services, promptly notifying when unable to complete.
- Collected co-pays and cosmetic surgery payments, addressing financial assistance inquiries.
- Acquired patient signatures as required, resolving complex financial inquiries.
- Directed daily workflows of scheduling team, providing guidance and support.
- Contributed insights to planning and developing policies, procedures, and budget systems.
- Monitored access data to maintain high-quality customer service for patients.
Education
High School Diploma -
Blaine High School
Blaine, MN06-1993
Business Communication
U OF MN - Duluth
Duluth, MNSkills
- Patient authorization and benefit verification
- Revenue cycle analysis
- Effective communication
- Customer relationship management
- Ability to work in fast paced environments
- Payer eligibility verification
- Compliance adherence
References
References available upon request.
Timeline
Financial Clearance Representative Associate
OPTUM
02.2024 - Current
Patient Care Coordinator
Allina Health Plastic Surgery
08.2008 - 02.2024
High School Diploma -
Blaine High School
Business Communication
U OF MN - Duluth