Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

TAMMY HOGAN

COCHRAN,GA

Summary

Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight. Experienced professional focused on meeting or exceeding objectives seeking Receptionist Clerk position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Results-driven professional seeking position as Receptionist Clerk. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Creative [Job Title] and professional communications representative employs in-depth knowledge of virtual conferencing. Supports large groups of telecommuting staff members with confidence. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Welcoming clerical professional with [Number] years of experience in [Industry] office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, [Task] and [Task]. Accurate when entering information in [Software] and keeping organized filing systems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Friendly [Job Title] with [Number] years of experience carrying out clerical and customer service tasks. Detailed and precise when entering [Type] data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Overview

17
17
years of professional experience

Work History

Receptionist

NEUROLOGY CENTER OF DUBLIN
Dublin, GA
02.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered and quickly redirected large volume of calls on central system.
  • Received and routed business correspondence to correct departments and staff members.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Medical Assistant

CENTRAL GA FOOT And ANKLE
Macon, GA
08.2016 - 02.2022
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Obtained pre- and post-treatment vital signs and weight.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Compiled necessary documents for surgical billing packages.

Assembly Line Worker

Academy Sports Outdoors
Jeffersonville, GA
07.2012 - 07.2016
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Followed outlined specifications to implement assembly plans.
  • Performed hand-finishing of final products after assembling component parts for items.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.

Pharmacy Technician

MCDANIEL PHARMACY
Cochran, GA
07.2004 - 08.2011
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Counted, measured and compounded medications following standard procedures.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Restocked automated medication dispensing equipment.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Processed over [Number] prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Prepared bills for insurance companies and submitted required paperwork.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Led team of [Number] in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
  • Developed network of medical professionals whose referrals led to average increase of [Number] patients per quarter.
  • Recruited, trained and guided [Job title]s which improved overall performance by [Number]%.
  • Implemented vaccine awareness campaign that increased immunization-based revenue by $[Amount] and enhanced community health education.
  • Implemented new [Type] and [Type] guidelines that minimized administrative errors from [Number]% to [Number]%.

Education

High School Diploma -

Bleckley County High School
Cochran, GA
05.1994

Skills

  • Call Answering and Routing
  • Computer Proficiency
  • Greeting and Seating Clients
  • Security Awareness
  • Data Entry and Database Software
  • Data Research and Analysis
  • Visitor and Customer Relations
  • Delivery Coordination
  • Positive Attitude and Energetic
  • Customer Complaint Resolution
  • Administrative and Clerical Support
  • Vaccination Administration
  • Correspondence and Office Documents
  • Operating Telephones
  • Patient Benefits Confirmation
  • Correspondence Distribution
  • Multi-Line Telephone Skills
  • Filemaker Pro
  • Legal Document Preparation
  • Call Transfers
  • Appointment Confirmation
  • Appointment Booking
  • Patient Information Collection
  • Mail Preparation and Sorting
  • Office Supplies and Inventory
  • Impression Taking
  • Reminder Calls
  • Business Operations Understanding
  • Meeting Support
  • Confirming Transactions
  • Business Correspondence
  • Data Imports
  • Telephone Answering
  • Making Appointments
  • Organization and Efficiency
  • Office Equipment Operation
  • Exam Room Preparation
  • Patient Appointment Management
  • Billing and Payment Processing
  • Passing Surgical Instruments
  • Shorthand Writing
  • Referral Coordination
  • Patient Vital Taking
  • Insurance Information Collection
  • Updating Client Data
  • Needs Assessment
  • Patient Reception
  • Telephone Reception
  • Referral Verification
  • Benefits Verifications
  • Telecommunications Systems
  • Patient Contact
  • Filing and Smoothing

Timeline

Receptionist

NEUROLOGY CENTER OF DUBLIN
02.2022 - Current

Medical Assistant

CENTRAL GA FOOT And ANKLE
08.2016 - 02.2022

Assembly Line Worker

Academy Sports Outdoors
07.2012 - 07.2016

Pharmacy Technician

MCDANIEL PHARMACY
07.2004 - 08.2011

High School Diploma -

Bleckley County High School
TAMMY HOGAN