Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Hi, I’m

Tammy Holiday

Human Resources
Charlotte,NC
Tammy Holiday

Summary

Collaborative leader will partnerwith coworkers to promote engaged, empowering work culture. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Recognized for taking proactive approach to identifying and addressing issues, optimizing processes and supporting team objectives. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
years of professional experience
1

Enrollment in Strayer currently HR degree

Work History

CVS

Customer Service Representative
08.2023 - Current

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Placed order for truck and inventory of food. All to gain retail structure knowledge and experience

McDonalds

Human Resources Team Lead
06.2015 - 07.2023

Job overview

  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify top talent.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Championed employee recognition programs that acknowledged outstanding performance and increased overall engagement.
  • Facilitated open communication channels between employees and management, promoting transparency within the organization.
  • Conducted thorough performance evaluations, providing constructive feedback for continuous improvement.
  • Led the HR team in managing employee relations, resolving conflicts professionally and efficiently.
  • Oversaw compliance with labor laws, maintaining updated knowledge of regulations to mitigate legal risks.
  • Streamlined the recruitment process for faster candidate selection and onboarding.

McDonalds

Store Manager
01.2009 - 06.2014

Job overview

  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Top notch Service. Immaculate lobby and throughout.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments. McDonald’s has in place the most detail oriented time or temp procedures and are corporate monitored unannounced.
  • Maintained a 98 or better heath inspection score under my tenure.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Introduced new methods, practices and systems to reduce turnaround time.

Education

Strayer University
Charlotte, NC

No Degree Yet from Business Accountancy

Hamburger University
Chicago, IL

Certification from Business Operations Management

Skills

  • Client relations
  • Professional telephone demeanor
  • Team development
  • Staff education and training
  • Escalation management
  • Active listening

Accomplishments

  • Developed 19 shift managers, 8 departmental managers and 3 store managers during my tenure
  • Maintained elevated relationship with the local and state regulatory levels to exceed in each category of safe/clean working environment.
  • Maximized sales by motivating staff to achieve a 15% sale increase
  • Have a 4% turnover rate, which is currently the lowest in my marker

Certification

  • CPR

  • CNA

  • Serv Safe Teacher and Proctor

Affiliations

I have volunteered and worked with clients and continued to excel professionally with McDonald's Community Networking to clients .

Affiliated with Praising Hands.LLC

Timeline

Customer Service Representative

CVS
08.2023 - Current

Human Resources Team Lead

McDonalds
06.2015 - 07.2023

Store Manager

McDonalds
01.2009 - 06.2014

Strayer University

No Degree Yet from Business Accountancy

Hamburger University

Certification from Business Operations Management
Tammy HolidayHuman Resources