Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tammy Horn

Grand Prairie

Summary

Versatile and results-driven professional with a strong background in customer service and team leadership, notably at Sonic Drive In. Excelled in enhancing guest satisfaction and streamlining operations. Skilled in POS system operation and maintaining high standards of cleanliness, demonstrating a robust work ethic and excellent communication abilities. Proven track record of improving service delivery and efficiency.

Hospitality professional with solid background in customer service and order management for high-volume, fast-paced settings. Known for strong teamwork and results-driven approach, consistently ensuring customer satisfaction and operational efficiency. Reliable and adaptable, with strong communication skills and positive attitude.

Overview

8
8
years of professional experience

Work History

Carhop/Assistant Manager

Sonic Drive In
08.2018 - 05.2023
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Resolved customer complaints professionally, finding mutually agreeable solutions.
  • Increased customer satisfaction by providing prompt and friendly service.
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.

Shift Leader

Pilot Flying J Travel Center
12.2017 - 03.2018
  • Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Delivery Driver

Pizza Hut
09.2015 - 12.2017
  • Ensured customer satisfaction by providing friendly service during deliveries.
  • Loaded and unloaded packages carefully, maintaining product integrity.
  • Delivered packages on time by planning optimal delivery routes.
  • Used handheld devices to track and confirm delivery status.
  • Navigated local streets to ensure timely delivery of goods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Managed customer inquiries and complaints in polite and professional manner.

Education

High School Diploma -

Ellis Tech
Danielson, CT
01-1993

Skills

  • Good communication
  • Drive-thru experience
  • Strong work ethic
  • Flexible schedule
  • Promptness and punctuality
  • Order accuracy
  • Guest satisfaction
  • Memory retention
  • Beverage preparation
  • Quality assurance
  • Cleanliness
  • POS system operation

Certification

  • ServSafe Food Handler's Certification

Timeline

Carhop/Assistant Manager

Sonic Drive In
08.2018 - 05.2023

Shift Leader

Pilot Flying J Travel Center
12.2017 - 03.2018

Delivery Driver

Pizza Hut
09.2015 - 12.2017

High School Diploma -

Ellis Tech

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Tammy Horn