Tammy Howard
Wilkesboro,NC
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
SEERVICE ADVISOR
RANDY MARION
02.2023 - 10.2023
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Improved processes by recommending operational changes.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Produced detailed reports outlining key issues and proposed solutions.
- Monitored customer service operations to confirm compliance with quality standards.
- Gathered and analyzed customer feedback to inform product and service improvements.
SERVICE ADVISOR
WEST JEFFERSON CHEVORLET
08.2021 - 08.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
Service Advisor
CLASSIC TOYOTA
07.2020 - 08.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Receptionist
MCNEILL NISSIAN
11.2019 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Georgia Medical Institute
Jonesboro, GA06.2014
High School Diploma -
EAST RIDGE HIGH SCHOOL
EAST RIDGE TENN05.1986
Skills
- Data Entry
- Price Quoting
- Repairs Scheduling
- Technical Support
- Documentation and Reporting
- Service Recommendations
- Service Estimates
Timeline
SEERVICE ADVISOR
RANDY MARION
02.2023 - 10.2023
SERVICE ADVISOR
WEST JEFFERSON CHEVORLET
08.2021 - 08.2023
Service Advisor
CLASSIC TOYOTA
07.2020 - 08.2021
Receptionist
MCNEILL NISSIAN
11.2019 - 07.2020
Georgia Medical Institute
High School Diploma -
EAST RIDGE HIGH SCHOOL
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