TAMMY HULDERMAN
Summary
Professional with strong background in the Trades adept at overseeing operations and supporting project completion. Skilled in vendor coordination, project estimation, and technician scheduling. Experience with maintenance and warranty agreements for HVAC systems and complete warranty of new construction or remodeling involving complex plumbing, air conditioning, and generator systems. Reliable and focused on exceeding the client's demands.
Decades of Customer Service experience.
Overview
7
7
years of professional experience
Work History
Executive Administrative Assistant
HRI Mechanical
08.2023 - 12.2024
- Maintained confidentiality when handling sensitive information, protecting company interests.
- Handled administrative tasks such as expense reporting, incoming calls and emails, billing.
- Liaised between Home Owners or Estate Managers, and Technicians.
- Scheduled Technicians and Project Teams
- Updated and maintained confidential databases and records.
- Purchasing and procurement of parts and systems.
- Warranty and Maintenance contracts and agreements for HVAC systems and complete commercial / residential electrical, gas, plumbing, and systems.
Construction & Remodel Admin
Pro-Tec Plumbing & Air
09.2019 - 08.2022
- Helped a large volume of General Contractors, Estate Managers, and Luxury Home Owners every day with positive attitude and focus on customer satisfaction.
- Responded rapidly to Client requests, offering support and tailored recommendations to address labor and material needs.
- Collaborated with cross-functional teams to resolve complex high-level client issues like warranties and maintenance agreements.
- 24 / 7 Phone responsibilities on weekends and after hours, screening of calls and dispatching on call Technicians.
- Maintenance contracts and Warranty Issues both with our suppliers and as the sub contractor for HVAC and Plumbing as the vendor.
Client Services Representative
Professional Contractors Group Inc
01.2018 - 06.2019
- Key Holder at high-end General Contracting Group
- Monitored assets and employees by GPS
- Answered incoming calls and emails with much direct contact with discrete homeowners and luxury neighborhood managers
- Scheduling of Subcontractors and Company Employees
- Coordination of Contractors' schedules with Home Owners, Designers and Engineers.
- Procurement of materials for projects and company equipment and tools.
Education
Bachelor of Science - Medical Technology
Waynesburg University
Waynesburg, PA06-1992
Skills
- Expense reporting
- Work flow management
- Calendar management
- Purchase Orders and Procurement
- Quality control
- Information confidentiality
- Much experience in Customer Service
- Warranty and Maintenance contracts for commercial and residential clients
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Elementary
Interests
Brazilian jiu-jitsu
As a Naples Home Owner I am always interested in local family activities
Timeline
Executive Administrative Assistant
HRI Mechanical
08.2023 - 12.2024
Construction & Remodel Admin
Pro-Tec Plumbing & Air
09.2019 - 08.2022
Client Services Representative
Professional Contractors Group Inc
01.2018 - 06.2019
Bachelor of Science - Medical Technology
Waynesburg University
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